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1 reply

D
DebSheenD
Level 5
May 3, 2022

Hello there, mkelly-miradorll.

 

We value your time and your business. I'd be glad to share some insights about the robot page in QuickBooks Online.

 

The robot page/CAPTCHA is based on the browser. If you log in to your account to a different browser, a robot page and a verification code will be asked.
 

Also, you will be asked for a verification code if the browser is set to “do not remember history”. 

 

Since the CAPTCHA is from your internet browsers, I recommend reading this article to know more about how to remove robot page/CAPTCHA verification in your browser: How to Remove Captcha-Verification.systems Pop-ups [Chrome, Firefox, IE, Edge]. 


Don't hesitate to post again or leave a comment if you have any follow-up questions. We're always here to help.

J
JHB67
July 5, 2022

Screenshot from my unsubscribed account showing I can connect to BMO harris, but NOT WITH MY ACCOUNT from my accountant.................................

M
Mich_S
Level 5
July 5, 2022

I can only imagine the hurdle you've been through in fixing the issue connecting your bank account to QuickBooks, @JHB67. Let me help you sort things out.

 

Issues like getting stuck on the Captcha page when setting up a bank connection can be a result of too much historical data stored in your browser. I suggest performing some basic troubleshooting steps to check if you're having a browser-related issue. 

 

Start by accessing your QuickBooks Online company using an incognito page. 

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If you're able to connect your bank account with ease, then you'll have to clear your regular browser cache.

 

If the issue persists, I recommend using other supported browsers. This helps avoid unusual browser behavior moving forward.

 

Otherwise, reach out to your bank so they can look into this further and give you a resolution if the problem happens to be with their system.

 

Here's an article I'll attach about handling bank transactions in QBO: Manually upload transactions into QuickBooks Online.

 

Keep us updated by leaving a reply to this thread. The Community is available 24/7 for assistance. Keep safe!


 

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