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M
malcolmwalls
January 28, 2019
Question

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

  • January 28, 2019
  • 12 replies
  • 25 views
No text available

12 replies

D
David-212915
Level 5
January 28, 2019

Hello @malcolmwalls.


Thanks for joining the Community. I'd be glad to assist you with configuring your account.

 

Just to clarify, are you trying to set up a UK QuickBooks Online account? If so, it sounds like you may have signed up for the US version. These versions are optimized and configured for their respective regions, so options such as postal codes can vary. Additionally, you can signup for the UK version at the following link: QuickBooks UK.

 

I'm also including an article that includes the steps for canceling the account so as to avoid any future charges: How to Cancel Your Subscription.

 

Should you have meant something else, please let me know by posting a comment below and I'll happy to continue assisting. Have a good one.

    M
    malcolmwallsAuthor
    January 28, 2019

    I was thinking the same so i cancel this one and sign up with the Uk version on the link you provided. I was on a 30 day trial so no loss and only been seeing what it can do etc. 

     

    Thank you  

    D
    David-212915
    Level 5
    January 28, 2019

    I have now deleted the other account and set up the UK version and can confirm this is much better for me. It gives me what i expected to see so will start a fresh now on a new 30 day trial. All i would say there is o way to stop others doing what i did  it was so easy to sign up to the wrong site. 


    Hi again, @malcolmwalls.

     

    I'm glad to hear that you now have the right version and that it's working much better for you.

     

    I've gone ahead and submitted feedback based on this interaction and signing up for the correct region. Feedback is submitted to the Development Team when looking at ways to improve the product. QuickBooks Online is constantly evolving and I can assure you that your input matters. 

     

    If I can be of any additional assistance, just let me know. Hoping this response finds you with a smile. 
     

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