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websterpln
June 27, 2022
Solved

Invoices

  • June 27, 2022
  • 10 replies
  • 31 views

The invoicing function for my QuickBooks Self-Employed (QBSE) account has been down for approximately one week.  Last week I contacted customer support and was informed that the QBSE invoicing function was subject to some sort of systemic error and that I would receive an email when the problem was resolved.  I have not received an email and the problem appears to be ongoing.  Any additional information or update on the issue would be appreciated.  Thank you.

Best answer by Mich_S

I'm glad to hear that you're able to resolve the invoicing issue in QuickBooks Online, @websterpln. And thank you for sharing the troubleshooting steps you took.

 

I'd like to provide additional details why you're unable to create an invoice using the Safari browser.

 

In general, QuickBooks is compatible with the three most recent browser releases. Older versions aren't always supported by us. For Safari browsers, we support version 12 or newer (Mac only). 

 

Since Google Chrome is working but not Safari, I suggest clearing the Safari browser cache. This helps prevent any unusual browser behavior moving forward.

 

Here's a module you can review about handling sales forms in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.


It's our pleasure to be of help. Reply to this thread if you have other concerns with invoices or QuickBooks. Take the best care and have a good one!

10 replies

AlcaeusF
AlcaeusF
Level 14
June 27, 2022

Thanks for reaching out to the Community, @websterpln.

 

I'm here to share information about the ongoing issue with the invoicing feature in QuickBooks Self-Employed (QBSE).

 

Currently, the investigation regarding this issue is still ongoing. Our product engineers are still working to fix this as soon as possible.

 

Since you have already contacted our Support team, rest assured that you've been added to our notification list. This will help our engineers determine the number of affected users. An email notification will be sent to you this has been resolved. I'll also inform you here when we get the update as well.

 

In case you need it, I'll add this article that tackles managing invoices in QBSE for more information: Create invoices in QuickBooks Self-Employed.

 

For tips and other resources, I recommend visiting our website for future reference: Self-help articles.

 

Please leave a comment if you have more questions about invoices or anything else. I'm always around to assist. Take care.

W
websterplnAuthor
July 4, 2022

I was able to resolve the QBSE invoicing issue (where the "create invoice" button led to a blank screen) by switching browsers from Safari to Google Chrome.  For whatever reason, QBSE allows me to create invoices when I run it on Google Chrome, but not on Safari.

M
Mich_SAnswer
Level 5
July 4, 2022

I'm glad to hear that you're able to resolve the invoicing issue in QuickBooks Online, @websterpln. And thank you for sharing the troubleshooting steps you took.

 

I'd like to provide additional details why you're unable to create an invoice using the Safari browser.

 

In general, QuickBooks is compatible with the three most recent browser releases. Older versions aren't always supported by us. For Safari browsers, we support version 12 or newer (Mac only). 

 

Since Google Chrome is working but not Safari, I suggest clearing the Safari browser cache. This helps prevent any unusual browser behavior moving forward.

 

Here's a module you can review about handling sales forms in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.


It's our pleasure to be of help. Reply to this thread if you have other concerns with invoices or QuickBooks. Take the best care and have a good one!

J
jseredinski
July 24, 2022

I cannot view or create invoices in either Chrome or Safari for my QBSE. It's only a problem on my desktop. I can view and create invoices from my mobile device. Has this problem been solved for the desktop version?

C
CharleneMaeFQuickBooks Team
QuickBooks Team
July 24, 2022

Hi there, jseredinski.

 

Have you tried following the troubleshooting steps shared by my colleagues? If so, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. They can also assist you in creating invoices.

 

I've also added this article that'll help you tracks and manage your income from the products and services you sell in QuickBooks Self-Employed. This keeps your books accurate: Collecting Sales Sax.

 

Keep us updated if you have additional concerns or questions about managing your sales transactions. This way, we'll be able to provide the help you need.

DivinaMercy_N
DivinaMercy_NModerator
Moderator
July 24, 2022

I appreciate your willingness to help. No error messages. I can't create a new invoice or view past invoices. The menu bar appears across the top of the page but everything below that is just white.


I can see how hard you tried here, @jseredinski. I know how difficult it is to encounter problems when performing simple tasks. Things are tough right now, but I'm here to provide help so you can create invoices seamlessly. 

 

I appreciate you adding details about your concern. Since you still encounter a blank screen when attempting to create an invoice in QuickBooks Self-Employed (QBSE) after performing the recommendations of my colleagues, I highly suggest reaching out to our Customer Care team. They use specific tools to pull up your account and determine what's preventing you to view or create invoices. Additionally, you can also request a screen-sharing session, so they can further check the set-up. 

 

I'll guide you on how:

 

  1. In your QBSE company, select the Assistant icon.
  2. Then, enter Talk to a Human.
  3. Next, enter a brief description of your concern. Example: Can't create or view invoices.
  4. Select the I still need a human button.
  5. From there, choose a way to connect (see screenshot below for reference). 

 

You'll also want to visit our support hours page to ensure you'll get assisted immediately.

 

Additionally, here's a helpful resource that you can access anytime for guidance in performing QBSE tasks: QuickBooks Help page. 

 

Let me know how the interaction with the support goes by adding a comment below. I'd also appreciate any updates about this. If there's anything else I can help with managing invoices in QBSE, feel free to get back here in the Community. Have a good day and take care always. 

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