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A
Anne16720
March 5, 2025
Question

Memorized reports errors

  • March 5, 2025
  • 1 reply
  • 1 view

OMG  After the latest upgrade many of our memorized reports either vanished or opens a completely different report!  I followed the guidance from QB to fix and after relocating the corrupt reports I started a new report group and recreated 6 reports.  They are fine on my desktop but other users are not getting the new rebuilt reports?  One user opens the report and it contains a column that is not even in the column listing???  What is happening?

    1 reply

    L
    LouiseG12QuickBooks Team
    QuickBooks Team
    March 5, 2025

    I appreciate you taking some troubleshooting steps to address this issue, Anne by following the guidance from QuickBooks and recreating the reports. I'm here to assist you through any further steps needed to ensure everything is running smoothly.

     

    In QuickBooks Desktop (QBDT) it is important to ensure that your software is updated to the most recent maintenance release. These updates are designed to address various minor bugs and program issues that you may encounter. By installing these, you can significantly enhance both the performance and reliability of your software.

     

    Here's how you can do it:

     

    1. Close your company files and QuickBooks.
    2. Open the Windows Start menu.
    3. Look for QuickBooks Desktop, right-click on it, and then select Run as administrator.
    4. On the No Company Open screen, go to the Help menu and choose Update QuickBooks Desktop.
    5. Go to the Options tab, choose Mark All, and click Save.
    6. Go to the Update Now tab, then select the Reset Update checkbox.
    7. Once ready, click Get Updates.

     

    For more detailed information, feel free to visit this article: Update QuickBooks Desktop to the latest release.
     

    In addition, if you would like to secure a backup of your reports from QuickBooks Desktop, please refer to this material for guidance. Export reports as Excel workbooks in QuickBooks Desktop.

     

    Regularly updating QuickBooks Desktop helps ensure that you have the most secure, reliable, and functional version of the software. If you have additional questions or concerns. Don't hesitate to revisit this page. I am here to provide any additional support you might need to ensure everything is functioning perfectly.

    A
    Anne16720Author
    March 5, 2025

    I am on the verge of crying.  Your answer is not helpful.  We just updated our file and that is when this horrible issue started.  I guess I will call in about it.  But I know you are aware because after the upgrade a pop up message was in Quickbooks discussing this issue and the troubleshooting steps (which do NOT work)

      L
      Lmunhoven
      March 11, 2025

      I experienced the same issue. I have been using a checking account transaction register report for many months and it has always had the same columns.  Today after being warned that there's a critical update, I installed the latest version.  The same report that I used in the past has three new columns that aren't even checked in the customize report section.  And three columns that I used to have were unchecked, so I added them back.

       

      The report that I have been using was a contributed report and I just tweaked it for my company file.  It was listed among the reports that I saved and ran recently.  I run this report after the end of every month so my auditor can match transactions in QB to my financial institution's statement.  I download the report to Excel where I use a macro to format it.  Of course the macro doesn't work when the columns are different.  So now I'm dealing with a workaround so I can give my auditor the correct information.  This is very frustrating.


      I ran another update this evening and it still didn't fix it! Was on the phone with Quickbooks and the rep said he would leave my case open because he hasn't come across something like this, he thought the update fixed everything. Nope! I'm using R13_51 and even did a rebuild per his recommendation and it still won't work! I have 4 company files and dozens of memorized reports in each company, the amount of time I've already wasted and will now have to waste to try and build them from scratch is absolute BS! 

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