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Dirtworship
January 24, 2019
Solved

Memorized Reports Repeatedly Show Errors and Are Deleted

  • January 24, 2019
  • 12 replies
  • 32 views

 

We are running Enterprise Contractor 16.0 on Windows Server 2012 R2.

 

We have multiple sales by item reports that we create and memorize, will run fine for varying periods of time (one week to multiple weeks) and then the Verify Data utility will find errors and Rebuild Data will delete them. 

 

We run these utilities on a weekly basis, so sometimes these reports pass, and then they won't. We have simpler (less customization) that never have errors. These sales by item reports can have dozens and dozens of individual line items and sub-items.

 

It is very time consuming to recreate these reports. We are using the Customize Report options given by QB to create these, but is there some way we could be causing errors? Alternately, after verifying is there another fix for memorized reports instead of rebuilding?

 

I have attached screen shots of two customize tabs for one of these sales reports.

 

 

 

 

Best answer by JanyRoseB

Hello there, Dirtworship.

 

Thanks for letting us know. Allow me to help isolate the error so you can create memorized reports successfully. 

 

We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. In this case, you'll need to rebuild your QuickBooks data 3 times before creating a memorized reports, this will remove the empty or damaged information from the file. 

 

Here's how to rebuild your data: 

  1. At the top menu bar, click File.
  2. Select Utilities, and choose Rebuild Data.
  3. Click OK if you receive a prompt to backup your company file. You computer may display the message QuickBooks is not responding. However, as long as you can see you mouse cursor to move, Rebuild still ongoing. Wait for it to complete.
  4. Click OK when you get the message Rebuild has completed.

For additional reference, you can check this article: Resolve data damage on your company file.

 

If the issue persists, I recommend calling our QuickBoosk Desktop Technical Support Team. They have additional tools to investigate this further and process another troubleshooting steps if necessary. 

 

Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select US version of QuickBooks Desktop, and click Contact Us.
  3. Type-in Technical Support on the search bar.
  4. Click the Get the phone number below. 

You may also check this article on how to create, access and modify memorized reports.

 

Please let me know how it goes. I'll be here if you have any questions about memorized reports. Have a good one. 

12 replies

J
JanyRoseBAnswer
Level 5
January 24, 2019

Hello there, Dirtworship.

 

Thanks for letting us know. Allow me to help isolate the error so you can create memorized reports successfully. 

 

We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. In this case, you'll need to rebuild your QuickBooks data 3 times before creating a memorized reports, this will remove the empty or damaged information from the file. 

 

Here's how to rebuild your data: 

  1. At the top menu bar, click File.
  2. Select Utilities, and choose Rebuild Data.
  3. Click OK if you receive a prompt to backup your company file. You computer may display the message QuickBooks is not responding. However, as long as you can see you mouse cursor to move, Rebuild still ongoing. Wait for it to complete.
  4. Click OK when you get the message Rebuild has completed.

For additional reference, you can check this article: Resolve data damage on your company file.

 

If the issue persists, I recommend calling our QuickBoosk Desktop Technical Support Team. They have additional tools to investigate this further and process another troubleshooting steps if necessary. 

 

Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select US version of QuickBooks Desktop, and click Contact Us.
  3. Type-in Technical Support on the search bar.
  4. Click the Get the phone number below. 

You may also check this article on how to create, access and modify memorized reports.

 

Please let me know how it goes. I'll be here if you have any questions about memorized reports. Have a good one. 

M
mrosco
May 17, 2019

We have been having the same issue for a while now, however, we have been so busy that we haven't yet taken the time to report the issue.  We were using memorized reports a lot, and our older ones were still working, but new ones rarely stuck around more than once or twice.  We were advised to go through a number of steps, one of which was to delete all of our memorized reports and start over - BIG MISTAKE as we were unable to keep any reports at all.  We have Enterprise Solutions 2019 on Windows server 2016

 

So, I will try this suggestion to see if it solves the issue.  

AlcaeusF
AlcaeusF
Level 14
May 17, 2019

Thanks for joining this thread, @mrosco.

 

The Verify and Rebuild utilities will comb through, repair, and notify you of data damage within the file. Following the steps provided by my colleague @JanyRoseB above should help you resolve this issue.

 

Please let me know how everything goes in a comment below. I want to make sure this is taken care of for you. Take care and have a great weekend.

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