Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
H
hearthandstonevt
August 26, 2021
Question

My customer list won't load.

  • August 26, 2021
  • 6 replies
  • 36 views
What happens when your customer list won't load but other areas are working?

6 replies

JenoP
JenoPQuickBooks Team
QuickBooks Team
August 26, 2021

Let me help with your question about the customer list in QBO, hearthandstonevt.

 

I'd also like to ask if you're getting an error message or is the customer page just spinning around. A possible browser issue might have caused the customer list to not show up successfully. I'll share some of the most common steps that can resolve unexpected results in QBO. 

 

Start by using an incognito/private browsing session or a different browser. Here are some of the keyboard shortcuts to quickly open an incognito session: 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 
Then, log back in and check if you can already see and work in the customer list section.  If you're able to do that, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

 

Here's an extra article for additional guidance and reference as well: Add and Manage Customers in QuickBooks Online.

 

Feel free to visit us anytime you have questions or other concerns. I'll be around to assist you again. Keep safe and healthy always.

 

JenoP
JenoPQuickBooks Team
QuickBooks Team
August 30, 2021

Hi hearthandstonevt,

 

Hope you’re doing great. I wanted to see how everything is going about the customer list window. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

JaeAnnC
JaeAnnC
Level 6
May 14, 2024

As of today May 14th 2024, I started experience this issue 2 days ago, I reached out QB Support but a case has been opened but no resolution yet.

I have cleared out all the cookies from my browser and still the issue is happening, I changed from FireFox to Chrome and same.

 

Is this an overall issue impacting everyone or it is only my computer, does not make sense?

 

Please help!!


Thanks for notifying us of your concern, @wbriceno. I'll put you in touch with our customer support team so you can get the assistance you need with accessing the customer list in QuickBooks Online (QBO).

 

As per checking, we haven't received similar reports from other users regarding the issue. Since the problem persists after troubleshooting your browser, I recommend reaching out to our customer support team so they can delve deeper into this matter and initiate an investigation if need be. To do that:

 

  1. Select the Help icon and click the Search tab.
  2. Select Contact Us.
  3. Provide a brief description of the issue, then Continue.
  4. Choose between Chat with us and Have us call you.

 

Additionally, you can send statements to your customers to let them know about their outstanding balances and remind them about upcoming deadlines.

 

You can always visit us again whenever you have any follow-up concerns regarding your customer list. We'll ensure to respond as soon as we can to provide further assistance. Keep safe.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement