Level 7

Solved

Apply credit memo from one job to multiple invoices under more than one other job.

Forum|Forum|7 years ago
December 11, 2018
24 replies
35 views

I have a customer account "City". the customer has 10 locations 1-10 which are setup as jobs. Job 10 was issued a Credit Memo for 750. How can i apply this to multiple other invoices under multiple jobs.

I would think this would be simple to have the credit on the Main account, but if i put the credit on the main account and click discounts and credits, it says there are no credits.

QuickBooks Desktop

Best answer by Raywhite28

Sorry, you can't do that. Each job needs their own credit to apply it to invoices. You will need to create an invoice on the customer who has the credit to offset it & then create credit memos on each job so you can apply it to the invoice. Make sure all the credit memos created match the invoice you created on the main customer.

Raywhite28Answer

Level 6

Sorry, you can't do that. Each job needs their own credit to apply it to invoices. You will need to create an invoice on the customer who has the credit to offset it & then create credit memos on each job so you can apply it to the invoice. Make sure all the credit memos created match the invoice you created on the main customer.

Q

QuietEnjoyment

Thanks RayWhite28, I am following your suggestion about creating an invoice at the customer level, then creating a credit memo against the payment on it, then transferring the credit to the correct jobs. It generates general journal transactions while transferring the credit from the customer level to the correct job. But what do I do with the invoice that I created at the customer level? Just delete it, void it, or what?

qbteachmt

Level 11

These tools have changed with the release of QB 2019.

You never make an invoice or credit memo just to delete it.

The function of having the Credit at Customer name that is from a Payment, means you simply open the payment to apply it to newer invoices, and you see the Job Column right there.

The function of having a Job Credit needed for other jobs is best managed by using an Other Charge type item linked to Other Liability. Put that on an invoice for the Job name having the credit balance. Put that on a Credit Memo for job(s) needing the credit. This would result in that Other Liability account balance being 0 for this date, or you did not match date and amount.

The function of the new tool in QB 2019 is trying to hold your hand through this process; that means you do Not Make any new transactions at all. Do not make the invoice for the name having the credit or the Credit memo for the name needing it. The new tool in QB 2019 is already handling that it found a potential Credit to be used, and it will take care of Both activities for you if you use that tool.

Raywhite28

Level 6

Yes, create the invoice on the job that has the credit memo.

L

lindak1119Author

Level 7

My problem: we sent an invoice for $350 to a customer for 1 job; the same customer sent us as $0 check with a remit statement showing they were paying the invoice we sent for 1 job while backcharging is the same amount for another job. I can issue a credit but I can't pay the invoice with it because they are separate jobs. Maybe I'm missing the answer, but please help! Thanks!

qbteachmt

Level 11

Set up and use an Other Charge Type Items linked to Other Liability.

Use it on the invoice for the job having the $750 credit.

Use it individually on a credit memo for each job needing the credit.

When you are done, that Liability should be 0, since you would have fully allocated it.

C

Caligirl83

Over 3 years later and Intuit still hasn't fixed this fundamental problem. Real world accounting - we need to issue Credit Memos on one job and apply to another for the same customer. No work arounds, just general accounting practice.
Go back to what made you so popular, listening to and getting help from true accounting experts.

C

Candice14

Level 8

Good afternoon, @Caligirl83.

I'm glad to see you back in the Community. This isn't the impression I want to leave you with.

I'll be more than happy to pass along your feedback to our Product Developers so they can consider this in the near future. I can see how beneficial this would be for your business to have.

You can also keep up with what's new in the system by checking out our Blog site.

If you have any other questions or concerns about your account, don't hesitate to ask. We're always here to lend a helping hand. Best wishes!

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