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July 26, 2021
Question

Reports Access

  • July 26, 2021
  • 1 reply
  • 1 view

Why are there so many restrictions on reports for Sales and Inventory when employees already have access Sales and inventory in QBO?

Ridiculous that people have to be put as Admin to see these reports when they are already using inventory in purchasing and at the warehouse. Same with Sales people. Need fixed and less restrictions!

1 reply

Level 9
July 26, 2021

Hi there, Scott4j.

 

Welcome back to the QuickBooks Community. With this, I'll ensure to share additional details about how users work in QuickBooks Online.

 

QuickBooks Online lets you add users who help with your company's bookkeeping. You can give each user certain permissions to do specific tasks. You can also choose what users can see and do within different areas of QuickBooks like customers and sales or vendors and purchases. With this, I suggest making sure that you set up the user as a Custom. This user can have specific access to areas in QuickBooks Online including running any Sales and Inventory reports. This gives you even more control over what they see or do. Please note that this is only available in QuickBooks Online Advanced. 

 

Here's how:

 

  1. Go to the Gear ⚙ icon and select Manage Users.
  2. Select the Users tab. Then, choose Add user.
  3. Select Custom role and choose from the existing roles you created. Or select + Add New to create a new custom role.
  4. Enter the user’s name and email address.
  5. Hit Save.

 

To see additional information, you can click this article: Add and manage custom roles in QuickBooks Online Advanced.

 

If you're using the QuickBooks Online Essential and Plus version, you have the option to set your employees as Standard users that give them all access. That way, they're able to see several reports. Please keep in mind that they can also access a batch of features in QuickBooks Online. You can open this article to view further details: User roles and access rights in QuickBooks Online.

 

Please refer to this article to see steps on how you can remove a particular user from your account: Add and manage users in QuickBooks Online.

 

Always know that the Community is always ready to help if you have other questions. You take care and have a great day!

Scott4j Author
July 26, 2021

I appreciate the response, but unless i give someone full Admin permissions, I have not been able to set up a user to see the Reports under Products and Services. If you have the steps that i can do that without full admin permissions, that would be great.

JenoP
QuickBooks Team
July 26, 2021

I'll help with your concern about user permissions in QBO, Scott4j.

 

I added a couple of non-admin users in my QBO and they were able to run reports in the Products and Services section. 

 

It's possible that there's an issue with the user profile itself. You'll want to temporarily delete and add the user back again in QBO. Then, check if they're able to run the report by following these steps:

 

  1. Go to the Gear icon and select Products and Services.
  2. Click the drop-down list for More and select Run report

 

Just in case the users are still unable to run the report, I would suggest reaching out to our chat and support teams. They can take a closer look at this to determine why they're unable to run the report.

 

Here's an article on how to reach out to them: QuickBooks Online Support.

 

Feel free to check out these articles for additional guidance and reference when running reports in QBO:

 

 

Let me know or visit us anytime you need help while working in QuickBooks. We're always here to guide and assist you.