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C
chitownurban
January 6, 2024
Question

Something's not quite right error message

  • January 6, 2024
  • 1 reply
  • 24 views

Hello. I have numerous items that need to be confirmed for my PayPal account. For some reason, I am unable to apply an account to any of them. It doesn't matter what I choose for the account. I keep getting an error message that says Something's not quite right. Please Select an account for this transaction. This isn't happening for every item. I was able to assign an account to some but am left with a handful of others that I cannot assign and confirm. I have tried multiple browsers, closing and coming back in, it doesn't matter. Given I was able to assign/confirm other PayPal items, as well as items in bank and credit card accounts, the issue may be corrupted entries or something.

 

Does anybody have any advice on how to fix these?

    1 reply

    S
    Shania_CQuickBooks Team
    QuickBooks Team
    January 6, 2024

    Welcome to the Community, @chitownurban.

     

    I understand that this is new to your end so allow me to share some information about your concern about the error "Something's not quite right. Please Select an account for this transaction" in QuickBooks.

     

    We are currently investigating the issue of getting an error when categorizing bank feeds for PayPal (INV-96789). This appears to be caused by selecting an Other Current Asset or Asset type account when categorizing. Please be assured that our engineers are diligently working to resolve this issue. If you haven't already contacted our phone support, I recommend doing so. This will allow them to add you to the list of affected users and notify you via email once the issue is resolved. 

     

    Here's how to contact support:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.
      • Ask the community to get help from businesses like yours.

     

    You can also check this article for more details and be sure to review their Support hours to know when agents are available.

     

    As a workaround, you can create a deposit in QuickBooks and match or select a non-asset type account when categorizing. 

     

    Furthermore, here are some articles you can use as a future reference for your forthcoming task:

     

     

    Please do post questions again if you have other concerns about your bank transactions in QuickBooks Online. Keep Safe!

    C
    chitownurbanAuthor
    January 9, 2024

    How long has this been an issue? Should I expect this to be fixed quickly?

    M
    Maybelle_SQuickBooks Team
    QuickBooks Team
    January 9, 2024

    I understand your concern about the investigation status, chitownurban.

     

    At the moment, we don't have a specific timeframe for when this issue will be resolved. Please be assured that our engineers are working diligently to fix the problem.

     

    I suggest contacting our Customer Support Team if you haven't already. Doing so will add you to the list of affected users and notify you when the issue has been resolved. To do so, you can follow the steps above.

     

    You might find the following articles helpful about adding and matching transactions in QBO: 

     

     

    Thank you for your patience and understanding. Let me know if you have other questions about banking transactions and other tasks in QuickBooks. I'm always here to help. Take care.

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