unable to edit report group name

Good afternoon, @newyorktutor. 

Thanks for coming back to the Community with a new question. 

To clarify, I'll need to gather some additional information from you: 

• Is this happening to all of your reports? 
• If it's only happening to one report, please give me the name. 
• Any additional screenshots you have will help. 

All of the details above will allow us to determine the next steps you need to take or to provide an answer as to why this is happening in your account. I'll be waiting for your response! 

Hi  Candice

I only have two report groups. It is a problem for both of them. I can neither change the name of the group nor generate the group from that line. I have to run each report individually.

Thanks for your help

I've got your back in ensuring you can modify the report group name, newyorktutor.

You may be experiencing some browser-related issues. Let's fix this by performing some troubleshooting steps.

To begin with, let's edit the report name on an incognito window. You can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
• Safari: Control + Option + P

If you can modify the name, you can go back to a regular browser and clear its cache. Piled cache can also be the reason for some unexpected issues in QuickBooks. You can also use a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

Furthermore, you can pin this link on how to manage reports in QuickBooks Online: Report features and specific reports.

I'm always around whenever you have other report-related concerns.

Good thought, but that didn't work. Now I also can't run the reports as a group. The attached image shows the error. I have tried this on four browsers. It's been happening for a few weeks. I'm glad I have embraced Management Reports

Here is the attachment of the error I see when I try to run a group of reports

Hello newyorktutor,

Thank you for reaching out to the QuickBooks Community! I was able to find an investigation on this matter. The Investigation is INV-96785, and the status is still in progress to finding a solution.  I recommend connecting with us to be added to the list of affected users. Here's how:

1. Within your QuickBooks Desktop, click Help at the top menu bar.
2. Enter a brief description of your concern then click Contact Us.
3. To the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
4. We’ll provide you with a few options. You choose which one is best for you.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

My issue is with QB Online.

I sent the info via the Feedback module in QBO. Is there anything else I should do?

Thank you for the prompt response and clarification, @newyorktutor.

I appreciate that you've performed the recommended steps above to resolve the issue about editing the report group name. Since the error persists, I encourage contacting our Support team to investigate this issue further. They can have live access to your account in a secure environment and the necessary tools to identify the cause of this problem. Here's how:

1. In your QuickBooks Online company, go to Help (?).

2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

As future reference, let me add this guide about managing users in QBO that you can allow to access your customized reports: Add and manage users in QuickBooks Online. 

We're always here in the Community should you have further updates on the error you've encountered. We'll do our best to assist. Take care.