TAX DEBIT PAYCYCLE INC

Let's get this sorted out, JAF2.

If you're unable to recognize a charge on your account, you can check where it's coming from and why. Here's how:

1. Click the Gear icon.
2. Select Account and settings.
3. Go to the Billing & Subscription tab.

From there, you can see your active subscriptions. 

You may also want to reach out to our customer care support to check the charge. Or, you can verify to your bank. 

Don't hesitate to let me know if you have other concerns. We're around to help you. Take care!

I looked at that and it wasn't matching those charges.  I will contact customer care just wondered if anyone might know off hand. Thank you. 

Google search. PayCycle, Inc. provides online payment services. The Company offers payment, filing assistance, payroll management, workers compensation, and accounting services

It has been a division of Intuit since 2009. It could be your payroll subscription. Odd amounts may be due to sales tax. 

I had this same problem. I can't get in touch with anyone that can explain this charge so going to the bank to report it tomorrow. 

Good afternoon, @elitesteel. 

Thanks for joining in on this thread. Allow me to give you some resources to help you narrow down what the charge is. 

Charge Lookup Tool: 

Here's a link to help you look up and see what the charge may be: Lookup tool. 

Identifying Intuit Charges: 

Use this guide to understand the charge that's appearing: Intuit charges on your credit card or bank statement. 

If you're still having trouble, I recommend contacting our Customer Support Team for additional assistance. Let me know how it goes. I want to ensure that you get back to running your business. Have a good one! 

Were you ever able to get an explanation as to what the charge was for? I just had one come through a clients account today. No idea what it is for.  

Thanks for checking in with us, JVictoryBailey.

Your client can verify what's the charge amount by signing in to their Intuit account through the Customer Account Management Portal Site (CAMPS) website. This shows all QuickBooks subscriptions and billing history from the previous date period. Here are the steps to get there:

1. Log in to My Account and sign in using your Intuit account credentials.
2. Select View your transaction history under the Payment and Order Activity section. 
3. On the Payment History page, click the Period drop-down and choose a date.
4. Filter the list by date and time. The payment history can show both payments and refunds in your account within the last 360 days or one year.
5. Tick the Details link next to the payment or refund to see more information. 

They can also reach out to our Customer Support Team for our agent to provide detailed information about the charge for. They may call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Chat or Get a callback.

I have articles here that provide insights into understanding subscription charges:

• QuickBooks Online Subscription Rate
• How to Understand Your Subscription Rates and Charges

• What is this Intuit charge on my credit card statement?

Feel free to visit our Account management page for more insights about managing your Intuit Account.

This will take you in the right direction today, but please don't hesitate to get back to me if you have any follow-up concerns. I'm always here to help. Have a great day ahead.

Anyone have any updates on this? I've been charged three times now, and can't figure out why. 

Hello there, @info1579. I want to make sure that you're able to get the assistance that you need. 

You can follow the steps to check the charges in your QuickBooks Online account provided by one of the colleagues above, Kristine Mae.

Meanwhile, since the Community is a public forum, I suggest you contact our Technical Support team for assistance instead. They can pull up your account information within a secure environment, and investigate this issue for you.

I'd recommend contacting our Support Team to review the security of your account. You can reach them using this link: Contact Payroll Support.

I have articles here that provide insights into understanding subscription charges:

•  Intuit charges on your credit card or bank statement. 
• How to Understand Your Subscription Rates and Charges

The Community will always have your back if you need anything else in running your business in QuickBooks Online. Wishing you and your business continued success. 

I have been trying for MONTHS to obtain an explanation via all the avenues identified above.  No one can explain these funds extracted from our accounts by QBO

Thank for jumping, usersusan2.

I can see that my colleagues had already provided the possible ways to check your charge online and reference that talk about the charges on your statements. I recommend contacting our QBO Payroll Support to check this further. They have the tools on their end.

Let me know if you have other questions in mind.

I had forgotten to reply to to other people about this. I called and talked to someone and they were nice about it and really helpful.  But in the end it was a legitimate charge and from them not taking out the full amounts of taxes for our unemployment tax. So for me it was the difference I owed. I compared tax payments and actual withdraws to finally find it.  Lots of math lol, anyway hope that helps and makes some sense. 

That’s really great to hear! I’d love to be able to reconcile my accounts. I’ve had several of these as well… any suggestions on where to start? If they are being short paid, why wouldn’t it automatically load into Quickbooks when they make the payment, like the others? So many questions!! 
which tax accounts are being short paid? 

thank you!! 

Hi info1579,

Thank you for getting back to us. I will have to route you to our QBO Support regarding your concern so they can review your transactions. It's hard to pinpoint where the issue is if we don't have visibility into your transactions.

Speaking of reconciliation, I'm going to share an article with detailed steps to guide you through it: Reconcile an account in QuickBooks Online. It also has a video tutorial.

Let us know if you have other any other concerns. Good evening!

Something that I find seriously lacking with Intuit is the fact that no one seems to know what is going on. Here you have a forum question regarding a charge from a company that is affiliated with Quickbooks/Intuit and yet the only answer you get from support in this forum are the talking points. No real answer(s) just a scripted answer.