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M
micael-medcan-co
March 1, 2021
Question

Anyone else experiencing problems connecting their Nedbank business bank account?

  • March 1, 2021
  • 14 replies
  • 12 views
No text available

    14 replies

    AlexV
    AlexV
    Level 10
    March 1, 2021

    Welcome to QuickBooks Community, micael-medcan-co.

     

    Let me share some details about banking.

     

    I checked our records and found no issues regarding the Nedbank business bank account. We need to make sure that Nedbank doesn't have ongoing system issues cause that can result in connection problems between the two systems. Check Nedbank's website to verify.

     

    You can manually update it if you successfully linked the bank but unable to download transactions. Go to the Banking tab and select Update.

     

    For your reference, here's what to do if you get a bank error or can't download transactions in QuickBooks Online. 

     

    If everything looks good already, here's how to review and categorising downloaded transactions.

     

    Keep on posting here if you have more questions. Take care!

    M
    micael-medcan-coAuthor
    March 1, 2021

    Hi AlexV,

     

    I have been trying to reconnect our nedbank bank account to quickbooks all day today with no luck! How can I get someone to troubleshoot for me?

     

    Micael

      R
      RCVQuickBooks Team
      QuickBooks Team
      April 14, 2021

      No, we are in the same situation as you and the fact that you are unable to speak to somebody really doesn't help the problem.


      This is not the impression we want you to experience when connecting your bank account, Devchem.

       

      I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. I also appreciate you for reaching out to our support and performing the steps provided by my colleagues.

       

      I've checked here on our records and we have an ongoing investigation where customers encounter banking Error 102 when connecting to Nedbank. Our engineers are working together to get the permanent fix of this issue. In the meantime, we can get transactions from your bank and manually import them into QuickBooks Online (QBO). Here's how: 

      1. Sign in to your bank or credit card's website.
      2. Follow your bank's instructions for how to download CSV files of your transactions to your computer. Every financial institution has different steps.
      3. Check the date range for the download. It should be at least one day before the date of your oldest transaction.
      4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

      To learn more about this one, see the Manually upload transactions into QuickBooks Online article. Once done, please contact our Customer Support Team for them to add you to the list of affected users. Then, you'll receive an email notification once there's an update of this banking issue. Here's how:

      1. Go to the Help menu at the upper right.
      2. Select Contact Us.
      3. Enter your concern.
      4. Click Let’s talk.
      5. Choose Start a chat. and type in your contact info.

      Visit our Banking page to learn more about managing your bank transactions in QBO.

       

      I'm just one post away if you need a hand with creating a bank rule or any QBO related. I'll be here to ensure your success. You have a good one. 

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