Problem reconciling CC account

Forum|Forum|4 years ago
June 30, 2022
1 reply
7 views

Hello,

I recently imported information from my old desktop QB to QBO. I have an issue with the opening balance of the CC account. The CC account was opened in June 2018 and the very first transaction made was June 4, 2018. However, it shows a large negative balance that supposedly exists before this date. I tried adding an opening balance entry for $0.00 but it didn't change anything. I'm not sure what the problem is. I have attached pictures.

QuickBooks Online

gmecoAuthor

When reconciling the very first bank statement it says the beginning balance is $7510.11 despite there being no transactions before this first bank statement. I don't know where this amount is coming from or how to fix it.

RCV

QuickBooks Team

Go to the Report menu to run the Trial Balance

https:// quickbooks.intuit.com/learn-support/en-za/reports/how-do-i-create-a-proper-trial-balance-report-in-qbo-it-seems/00/916730#M291

I appreciate the effort of going through the troubleshooting steps provided by colleagues, @gmeco.

Since the issue still persists, I recommend reaching our Support Team to help you with this one and conduct a further investigation into the unusual behavior. Here's how:

Go to (?) Help.
Choose Talk to a Human.
Put a short description of your concern and press Enter.
Select I still need a human.
Click Contact Us to connect with our live support.
Choose Start a chat.

You can also use this link to contact them outside QuickBooks: https://help.quickbooks.intuit.com/en/contact

Please leave a comment if you need anything else. I'm always here to help. Take care and enjoy your day!

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