The name on my Quickbooks Online Advisor Certificate is wrong. How do I change the name on my Advisor Certificate to reflect my correct name?

You'll have to update your advisor profile, @me-layoajao-com. This way, you'll be able to reflect your correct name on your QuickBooks Online (QBO) Advisor certificate. I'm here to guide you how.

The name on your Advisor certificate is taken directly from your ProAdvisor profile. Your Profile page organises your account information into different sections. As a QBO advisor, you can publish, edit, and improve your profile to increase your potential clients. To change your name, here's how:

1. Go to the Profile icon next to the Gear icon.
2. In the Profile page, select Edit to the section you want to modify.
3. Change your name.
4. Select Save.

After updating, you can select Preview your public profile to view the changes you made. Once done, you can then reprint your certificate with the correct name.

Additionally, you can improve your ProAdvisor profile. This way, you can make it more attractive and appealing to your prospective clients. To learn more about it, you can check out this article's Improve your profile section: Publish and manage your Find-a-ProAdvisor profile. It also includes information about your profile's limitations.

I'm also adding this article for the answers to the most frequently asked questions about your profile and the verification process: Advisor profile FAQs.

Please let me know if you have other concerns. I'm just around to help. Take care always.

Hello Rea,

Thanks for the feedback but I already did this but the certificate is still reflecting the wrong name.

I got certified since the 15th of July and I have been trying to change the name to the correct one since then.

Kindly assist further.

Thank you.

Good work for doing the steps, Me-layoajao-com. We want to ensure that you're able to change the name in the certificate.

I'd suggest reaching out to our ProAdvisor support. An agent can help you with updating the information. Here's how:

1. Click Help inside QuickBooks Online.
2. Select Contact Us.
3. Enter "QuickBooks Online Advisor Certificate is incorrect" in the description box, then click Let's talk.
4. Click Send Email. 

Also, I'd like to share this article about QuickBooks ProAdvisor program member guide for brand use as a future reference.

Don't hesitate to get in touch with us if you need our help. The Community is open 24/7.