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M
Margie- MGL
October 15, 2019
Question

Menu button

  • October 15, 2019
  • 1 reply
  • 0 views

What has happened to the menu button to hide the left side menu?

 

1 reply

A
Anonymous
October 15, 2019

Thanks for reaching out to us, @Margie- MGL,

 

To experience the best performance when using QuickBooks, it's generally recommended to use Google Chrome. For the full list of supported browsers, including version, please see the following article: System Requirements for QuickBooks Online, QuickBooks Online Accountant and QuickBooks Self-Employed.

 

If you're experiencing this glitch while in Chrome, you can use an alternate browser or establish a private window and see if it resolves the problem. Try these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 Clearing the cache can also fix web page issues like missing icons in the Dashboard, and help you start with a clean slate

 

Please update this thread about the result, or if I can help in any other way. I'll be right here for you. Have a lovely week!

M
Margie- MGLAuthor
October 25, 2019

Thanks for all the suggestions, but none of that helped.  I called Support and was told that it was removed due to people incorrectly pressing it and phoning support for help!

I posted a note of Feedback - actually it was more like begging! - and this morning, to my delight, IT'S BACK!

 

Thank you, Quickbooks :)

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