DATA LOST/CORRUPTED WHEN QUICKBOOKS TRIED FORCING A SWITCH FROM DESKTOP TO ON-LINE APP

Forum|Forum|3 years ago
August 24, 2022
3 replies
5 views

QUICKBOOKS COMPLAINT NEW PRICE $399 to $799 - a 62.5% PRICE INCREASE

WOW!!!!! WHY SUCH A LARGE INCREASE?????

My Subscription was already expensive at $499 PER YEAR.

Now you are imposing a 62.5% INCREASE to $799 PER YEAR!

This is outrageous. I use a CPA firm. I only record money in and money out transactions

and provide quarterly and annual reports to my CPAs.

Why should I pay $799 a year for an accounting program where I rarely use anything other than basic functions such as making deposits, writing checks for bills, entering credit card charges to our companies, reconciling bank accounts, and preparing reports for our CPAs? I already had to spend $600 and 5 months of my evenings after work taking a Quickbooks certified course so that I can start using Quickbooks online. I attempted to change over to the online Quickbooks in October 2021. It was a nightmare . I had to switch back to my Quickbooks Pro desktop version. My data did not transfer correctly and some data became corrupted. Over 3 years of reconciliations for one of my companies were lost. So now I cannot reconcile those bank statements each month. Transactions that cleared three years ago became uncleared. Who's going to pay to fix this mess? My CPA Quickbooks professor said I need a Quickbooks expert to correct this disaster. I called the Quickbooks tech support line. The representatives are very difficult to understand because they are located in another country and English is not their first language. They spend almost an hour trying to sell me something that I don't need or want rather than solving my problem. That is unacceptable. I paid for tech support not a salesman wasting my time.

Why do you not offer the Quickbooks Pro Desktop version geared for small businesses online? The online version takes a seasoned accountant or CPA to understand how to use the Quickbooks Online 2022 version.

It is time to get another accounting program that is simpler and user friendly.

I am also selling all my Intuit stock holdings.

Quickbooks is making a big mistake by raising fees so exorbitantly and price gouging loyal customers.

Janet

Vice President

The Cancer Center PC

R

RCV

QuickBooks Team

I know that this hasn't been easy, janetwcole.

I'll take note of your experience with our customer support so we can submit proper feedback to our Management Team. We'd like to have this opportunity to help you in a more timely and efficient manner in the future. Also, sharing features and options that you would like implemented is how our engineers look for new product updates. I'd recommend sending this request straight to our product engineers through feedback. Here's how:

Go to the Gear icon at the top.
Select Feedback.
Enter your comments or product suggestions.
Then select Next to submit feedback.

The QuickBooks Online price increase is in line with industry standards. This is done to better reflect the needs of users while allowing us to continually improve the service and develop new features. To get more details, feel free to check this page: QuickBooks Online plans and pricing. This includes the new pricing lineup as well as the updated and improved features of QBO

On the other hand, For security reasons, I'd recommend contacting our Customer Care team to further investigate the issue regarding the data loss of your company file. I know you already contacted us, however, this is the best option to retrieve the lost files. Here's how:

Sign in to your QuickBooks Online (QBO) company.
Go to the Help menu.
In QB Assistant, enter the topic you need help with. You can also enter questions.
Select Contact Us to connect with a live support agent.
Choose the Start a chat option.

Feel free to open the topics from our help articles for more hints and resources while working with QuickBooks: Find QuickBooks help articles for QBO.

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. You have a good one.

A

amhaas65

I keep hearing this from so-called QB customer service (you are really a SALES/Retention/diversion service).

That QB's astronomical price increases are "in line with industry standards." BUT ~ QuickBooks has a virtual MONOPOLY on small business accounting software. So.... WHO is "setting the standards?" QUICKBOOKS IS!!! So - first off, Sales Person, just STOP with that LIE.

How do I get a license so I can continue to use my QB Desktop 2022?
I ONLY use the bank register, reports, and simple invoicing & statements. NOTHING ELSE.

After reading the above post about their files being QB Desktop files being CORRUPTED by QBO in the transfer, I don't want to have this happen to our business.

A

AileneA

Moderator

I ALREADY HAVE QB DESKTOP 2022 installed and have been using desktop in one form or another since 2008-2009!

You people are NOT listening.

I want the simple QB Desktop - no bells or whistles - and I want to be able to use it OFF LINE.

Now you will respond with how I'm, suppose to install it. Or how I can convert to QBO - which I don't want to do, as I work OFF LINE.

I understand that you want to use your QuickBooks Desktop offline, amhaas65.

Before we proceed, May I know which country are you using QuickBooks for? Just so you know, the desktop version of QuickBooks is only available for 3 countries, namely, Canada, the United States, and the United Kingdom. All other countries only support the online version of QuickBooks.

To answer your question if you'll be able to use QB Desktop offline, not totally offline, because the desktop editions are not completely offline, as it needs to be connected to the web to download program updates. You also need to connect it to the internet if you process payroll and use third-party applications.

I understand you want to work with QBDT offline. I suggest submit a feedback on how you'd like to see an option to work offline for QBDT. Navigate to the Help then choose Send Feedback Online and have your voice heard by our product development team.

I'll be with you again should you have additional concerns about QuickBooks. Take care!

Fiat Lux - ASIA

Level 14

@NJ Janet wrote:
It is time to get another accounting program that is simpler and user friendly.

@NJ Janet

Switch to another cloud based accounting app and purchase a 3rd party conversion service. If your annual revenue < $50K, you can utilize one app for free.

A

amhaas65

AGREE 100%!!!

I have used QB desktop for the entire 14 year life of my small business. QB price is so outrageous, that I was looking to get a new business program. I've looked into Manager, but it may take me longer ot get it up and running than I anticipated, as I am NOT an accountant or computer expert..

So, I thought I would try QBO monthly script until I had Manager ready. But now I'm hearing that using QBO means I can ONLY work while on the QB website? That I have to give QBO access to my bank accounts?!? They don't have access to my banks on my QB Desktop, WHY would I give a monopolistic company access to my revenue source?

What do I do if my internet is spotty? I DO NOT DO BUSINESS ON A MOBLIE PHONE - so that is NOT an acceptable answer from QB Overlords. So doing my accounting, invoicing and reports on a phone is NOT going to happen! How am I suppose to work if I can only do this online?

The Manager Software tutorials I've found, are for more computer savvy people.

QuickBooks doesn't care about small businesses. It only cares about their CEOs bonuses and their stock prices. Oh, and customer service is NON EXISTANT. They only want to SELL me more "stuff" I do NOT need.

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