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account-hazzco-n
Level 1
posted
‎December 27, 2020 01:38 AM
last updated ‎December 27, 2020 1:38 AM

Let's get you back into your account.

Let's get you back into your account.
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Best answer December 27, 2020
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Best Answers
CharleneMaeF
QuickBooks Team
QuickBooks Team
‎December 27, 2020 04:30 AM

Let's get you back into your account.

Hello there, account-hazzco-n.

 

May I know what specific task do you like to achieve in QuickBooks? Any details can help me narrow down the best resolution that fits your concern.

 

In case you have trouble signing in to your QuickBooks Online account, I suggest checking this article to fix the issue: Get Help if you Can't Sign in to your Account. If you're referring to something else, I encourage sharing more info about it.

 

Additionally, I recommend visiting our Help articles page for reference. From there, you'll be able to browse articles that'll guide you in completing your future task.

 

Rest assured that I'll keep an eye on your response. This way, I can immediately assist you.

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8 Comments 8
CharleneMaeF
QuickBooks Team
QuickBooks Team
‎December 27, 2020 04:30 AM

Let's get you back into your account.

Hello there, account-hazzco-n.

 

May I know what specific task do you like to achieve in QuickBooks? Any details can help me narrow down the best resolution that fits your concern.

 

In case you have trouble signing in to your QuickBooks Online account, I suggest checking this article to fix the issue: Get Help if you Can't Sign in to your Account. If you're referring to something else, I encourage sharing more info about it.

 

Additionally, I recommend visiting our Help articles page for reference. From there, you'll be able to browse articles that'll guide you in completing your future task.

 

Rest assured that I'll keep an eye on your response. This way, I can immediately assist you.

Reply
account-hazzco-n
Level 1
‎December 29, 2020 01:55 AM

Let's get you back into your account.

The account is closed, I want help

Reply
AlexV
QuickBooks Team
QuickBooks Team
‎December 29, 2020 02:27 AM

Let's get you back into your account.

Hi there, account-hazzco-n.

 

I understand that you need to access your account so you can do your business works. As I checked your screenshot, it shows that the account was deactivated. This needs to be checked to see what's causing this issue. That being said, I suggest reaching out to our Customer Support Team so they can perform some research and fix this as soon as they can.

  1. Click the? Help icon and click Contact Us.
  2. Enter Account deactivated in the question field.
  3. Click Continue, then select how you'll want to get in touch with our support.

Leave a comment again if you need my help. Take care!

Reply
account-hazzco-n
Level 1
‎December 29, 2020 04:09 AM

Let's get you back into your account.

I speak to the support team every day and there is no result. The account is still closed

Reply
katherinejoyceO
QuickBooks Team
QuickBooks Team
‎December 29, 2020 05:13 AM

Let's get you back into your account.

I understand you need to reactivate your subscription, @account-hazzco-n. 

 

When your account is closed due to cancellation, QuickBooks will keep your data for 365 days. Hence, you can reactivate at any time within that year. You can check out this article for more details: How to resubscribe or reactivate QuickBooks Online. 

 

If your account is canceled for more than a year, I'd recommend subscribing to a new account instead. You can check out this link to select your country: https://quickbooks.intuit.com/choose-country/. 

 

However, if your account was canceled for other reasons and it's still within the year, I'd recommend you contact our Customer Care team again to check the issue. I know you've been contacting us already. At this point, you can make a follow-up about this issue. 

 

Feel free to message again if you have other questions. We're always delighted to assist. 

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brokerleon
Level 1
‎January 27, 2021 11:49 PM

Let's get you back into your account.

I've got Quickbooks 2016 and never needed a password or any type of sign in...just open the program and start working. Today i got in and installed some tax information for 2020. I closed it but when I tried to get back in and work some more, I was asked for password, which never happened before. I need to get my 1099s done and can't get into my program now. HELP ME, PLEASE

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brokerleon
Level 1
‎January 27, 2021 11:53 PM

Let's get you back into your account.

@brokerleon wrote:

I've got Quickbooks 2016 and never needed a password or any type of sign in...just open the program and start working. Today i got in and installed some tax information for 2020. I closed it but when I tried to get back in and work some more, I was asked for password, which never happened before. I need to get my 1099s done and can't get into my program now. HELP ME, PLEASE

 

Reply
AlexV
QuickBooks Team
QuickBooks Team
‎January 28, 2021 01:09 AM

Let's get you back into your account.

Thanks for joining us here, brokerleon.

 

There's a recent update in QuickBooks Desktop that requires admins to log in to their Intuit account when:

You can reset it if you forgot your password. For more details, here's how you can manage your Intuit Account online.

 

Also, I'd like to share the QuickBooks Desktop service discontinuation policy and upgrade information. QuickBooks Desktop 2016 is one of the versions that are no longer supported. You'll want to upgrade to continue using all the services and avoid issues in using it.

 

Post again here if you need anything else. Take care!

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