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bhrama-hoof-ae
Level 1

Switch QB option not showing ??

 
3 Comments 3
ArielI
QuickBooks Team

Switch QB option not showing ??

Hello there, @bhrama-hoof-ae. I’m here to share details about the missing Switch company button in QuickBooks Online (QBO).

 

Currently, there's an ongoing investigation (INV-111435) about the missing switch company option. Our Product Team is working to find a solution to this. We have a workaround which is to log out and log in for you to choose the account you need to work on.

 

To stay  informed and be added to the list of affected users, I recommend reaching out to our support team for timely updates.

 

To contact our support, here's how:

 

  1. Log in to your QuickBooks Online Company.
  2. Click on the Help button at the top of the page.
  3. Choose the Search tab, then click Contact us.
  4. Type in your concern, and click Continue.
  5. Under Callback, click Have us call you button. This will route you to enter your details.
  6. After that, select Get a call.
  7. You will now be added to the queue and wait for us to call you.

 

For now, please try re-logging into your QBO account to switch to a different company.

 

In addition, you can run reports  to get a comprehensive view of your business finances.

 

Let us know if you have further questions about the Switch Company function in QBO, please feel free to reach out. We're here to help!

bhrama-hoof-ae
Level 1

Switch QB option not showing ??

Hello QB Team! Thank you, the issue has been resolved.

Carneil_C
QuickBooks Team

Switch QB option not showing ??

You're always welcome, bhrama-hoof-ae.

 

I'm glad that your issue is already resolved.

 

Please know that it's always our top priority to respond to your concerns promptly to get you back to business seamlessly. You can be confident that we'll remain committed to providing the highest level of support.

 

Moreover, I've added this reference in case you want to peronalise your company settings: Edit company settings in QuickBooks Online.

 

I'm still all ears if you have other concerns with your QuickBooks Online-related tasks, and I'd be glad to assist you. Take care always.