Can't open an account - Philippines number +639xxxxxxxxx

Welcome to QuickBooks Community, JC123451.

There are ways to open a QuickBooks Online account from the invite sent by someone.

To address your concern properly, may I ask if you got an error? If yes, please let me know the exact error message. You can also include a screenshot. Just make sure to cover all the important details. Are they inviting you as an accountant?

When accepting an invite, we need to enter a phone number to create a new account. The phone number is only for security and verification purposes. Make sure to select the Philippine flag under the Mobile number field.

If the same thing happens, open the invite link using the private browser. You can refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.

•  For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

Also, you can use another supported browser if you get the same result. Another thing we can do is sign up for a new QuickBooks account first. Then, ask them to re-invite you using the email you used for your QuickBooks account.

Feel free to check these resources for additional insights:

• Learn how to add, manage, or delete user profiles.
• User roles and access rights in QuickBooks Online.

You can always go back here and post your concerns, especially accepting invites ang managing users in QuickBooks. I'd be glad to help you. Take care.

Tried doing that but it still won't accept. The person gave me access through quickbooks online accountant but I can't proceed as there's no option, like the one you've sent, to change country. See snip attached.

Hello there, @JC123451.

I appreciate for adding a screenshot about your concern. Allow me to chime in to help you sort this out.

When accepting an invite as an accountant you'll need to use the same credentials as your client especially the region and phone number, you can ask them for a phone number and two-step authentication to access the account. 

Once logged in, you have the choice to change the phone number to your intuit account. This way, you can easily open the account using your phone number and credentials.

Whenever you're ready, here's how to log into the account manager while using QBO:
 

1. Sign in to QuickBooks Online.
2. Go to your Profile icon next to the Gear icon.
3. Select Manage your Intuit Account. This opens the Intuit Account Manager. 
4. Go to the Sign-in & security menu.
5. Select the Phone section. 
6. Click the Change link beside your old phone number. 
7. Make your changes. Follow the on-screen instructions to complete the process
8. When you're done, select Save.

To sign in to the account manager directly, visit the Intuit Account Manager Sign-in page using your QuickBooks sign-in info. Then, follow the last five steps above to complete the process.

For additional reference in adding your accountant to your QBO account, check this article for details: Invite or remove an accountant.

Also, I encourage checking this article to learn some best practices for managing your users: Add, delete, or change user access.

Stay in touch with us if you need further assistance. We're always around to assist you anytime. Have a great day!

@JC123451 

Is your client using QBO US version?

Is your country code +63 or +639?

Yes, that +63 is my country code.

Will try this one out. I'll send an update. Thanks

Hi, I'm also having the same issue. I tried the steps here, but unfortunately, it still shows "Enter valid phone number". It does not allow me to choose a country.

Thank you for joining the conversation, @Inue09. I'll connect you with the department that can assist you further in registering your QuickBooks Online (QBO) account.

Since the troubleshooting steps we previously discussed did not resolve the issue, I recommend contacting our Customer Support Team for additional assistance. Here’s how you can reach them:

1. Go to Help at the top menu, then select Contact Us.
2. Enter the error message in the What can we help you with? field.
3. Click Let's talk
4. In the Choose a way to connect with us page, select either Email us or Get a callback.

Additionally, I have included some helpful articles for managing your account, transactions, and subscription: 

• QBO Self-help
• How to update your subscription and billing details

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have a good one!