Renew my account

Thanks for posting in the Community, @yograi2014.

We currently have an ongoing issue about renewing QuickBooks Online (QBO) subscriptions. A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

I highly suggest contacting our Support team so they can add your details to our notification list. This helps our Engineers determine the number of affected users.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. Enter Talk to a human.
3. Click Contact a human.
4. Click Live Chat / Call me back.

You can also check out our website for tips and other resources: Self-help articles.

Please know that I'm only a few clicks away if you have any other questions or concerns. I'll be more than willing to help. Have a great day!

please help

I got your back, @1088512005.

Here are the steps you can perform to renew your account subscription:

1. Click the Gear icon.
2. Select Subscriptions and billing.
3. From Account activities, choose Subscribe or Renew. 
4. Follow the prompts to renew your subscription. 

For more info about the process, please visit this article: Renew my account subscription. 

If the above steps don’t work for you, I suggest contacting our Customer Care team. They use specific tools to help you renew your account. To connect with them, please follow the outline steps of my colleague, FritzF.

Also, you can always visit our Help articles page to seek sources to guide you in performing any QuickBooks tasks. Simply type a keyword of your concern on the search field and let the system show related articles to help you. 

Don't hesitate to post here again if you need further assistance renewing your subscription. I'm always here to help.