Thank you, siraj, for addressing your concern here in the Community. I'm going to provide you some information on how we can resolve this.
Beforehand, please let me know what kind of report you want to run and whether you get an error message.
As of now, we can perform the basic troubleshooting steps to fix the issue. This helps our browser to work better and faster. and to remove those cookies and caches that might block you from accessing your reports. I'll show you how.
- Restart your browser.
- You may run your payroll in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and gets started on the tasks at hand. However, if the incognito window didn't work, you can use another supported browser.
For more guidance in running your reports, you may refer to this article: Run reports in QuickBooks Online.
Furthermore, if you to personalise your report and save its current customisation settings, you can check out this article for future reference: Customise reports in QuickBooks Online.
Please post a reply below if you need further assistance or if you have additional information about your concern. I'll get back to you as soon as possible. Take care!
