cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

Resolve Error -6000, when opening a company file

If you are trying to open your company file and you suddenly get a -6000, XXXX error. This error is usually followed by 3 or 4 more digits and a message indicating that you are unable to open the company file.

The following are the different -6000 series errors you may encounter:

Errors Possible Cause
-6176, 0 Firewall is blocking the connection between the two computers
-6000, -107 The .TLG file is corrupted
-6000, -1076 QuickBooks installation is corrupted
-6010, -100 A computer that is not the server is hosting the company file
-6138, -105
-6210, 0
-6189, -83
-6190, -83
-6012, -1061 Incorrect network setup
-6144, -82
-6000, -82
-6129, -101 Incorrect folder permission or if the QB Database Server Manager is not working properly
-6190, 816 Another user is logged in to the company file in single user mode.
It can also be a mismatch between the transaction log file (.tlg) and the company file (.qbw)
-6190, -85
-6190, -82
-6000, -832 This error normally occurs when hosting is turned on or the .ND file is not working properly
-6144, -304 When you start QuickBooks or open your company file and sometimes this happens on a sample file
-6190, 1005
-6189, 1005
-6000, -305 Incorrect network setup or it could be that the company file is damaged
-6073, -816 Multiple computers are hosting the file or it could be firewall settings are blocking the connection or it could be the file is damaged
-6144,-103 The .ND file has an incorrect path to your company file or if the Windows user account used by QuickBooks Database Manager is damaged
-6144, 0
-6120, 0 One of the work stations is hosting the company file or the firewall port 8019 is blocked
-6087, 0 This error occurs when opening the file locally
-6131, 0
-6147, 0 You receive this error when you open the company file or restore a company backup (.QBB)

Important: Ensure QuickBooks Desktop is up to date. It is also recommended to install and run the QuickBooks File Doctor before performing any of the following steps. If you still experience the issue after using the tool, perform the following solutions in the order shown.

The -6000 errors can happen on both local and network setup. Select the appropriate setup from the following options and perform the recommended steps.

You are opening the file locally

This means you are opening a file that is saved on the same computer where QuickBooks is installed.

Solution 1: Rename the .ND and .TLG files

The .ND and .TLG files are part of your QuickBooks files. These are configuration files that allow QuickBooks to access a company file in a network or multi-user environment.

If these files are corrupted or damaged, you will encounter these errors when you open your QuickBooks files. Renaming these files will not cause you to lose QuickBooks data. These files are automatically re-created when you rescan using the QuickBooks Database Server Manager and when you open your company file.

  1. Open the folder that contains your company file.
  2. Find the files with the same file name as your company files but with extensions .ND and .TLG.
    • company_file.qbw.nd
    • company_file.qbw.tlg
  3. Right-click each file and select Rename. Add the word OLD at the end of each file name.
    Example: company_file.qbw.nd.OLD
  4. Open QuickBooks again and try to sign in to your company file. If the same issue occurs, proceed to solution 2.

Solution 2: Open a sample company file

By opening a sample company file, you are testing if the problem possibly lies with your company file or the QuickBooks application. If a sample company file does not open and instead returns an error, it is an indication that the QuickBooks installation is damaged and should be repaired.

  1. In the No Company Open window, select Open a Sample File and choose any from the list of sample company files.
  2. If the sample file opens, proceed to solution 3. If the sample file returns the same error message, repair your QuickBooks installation files.

Solution 3: Copy the QuickBooks file on the Desktop

By copying the file on the desktop and opening it, you are testing if there is a problem with the location of the company file. If the file opens while it is saved on the desktop, it means the location is probably damaged or it is "too deep," it exceeded the file system path limitation. If the file still did not open after changing it's location, it is possible the file is damaged.

  1. Open the folder that contains your company file.
  2. Find the file with the extension of .QBW.
  3. Right-click on the file, then select Copy. Go to Desktop, right-click anywhere on the desktop, then select Paste.
  4. While holding down the control key, open QuickBooks so you are directed to the No Company Open window.
  5. Click Open or restore an existing company. Navigate to the desktop and find the company file you copied and open.
  6. If you are still getting the same error, please proceed to solution 4.

Solution 4: Restore a backup

Since the company file did not open even when it was moved to a different location, you can restore a backup copy of your company file to check if the problem is with the current company file (.QBW).

If you experience an error while restoring the backup, follow these steps:

  1. Check that your computer is not hosting.
    1. Open the company file.
    2. From the File menu, choose Utilities.
    3. If Stop Hosting Multi-User Access is listed:
      1. Select the Stop Hosting Multi-User Access.
      2. In the Stop hosting multi-user access window, select Yes.
      3. In the Company file must be closed window, click Yes.
  2. Make sure the path to your company file is no more than 210 characters long.
    1. Go to the location of your company file.
    2. Copy the path from the address bar at the top.
    3. Paste it on your notepad and count the character including the spaces.
      For example: C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks 2018\Sample_company_file.qbw is 125 characters.
  3. Retry restoring the company file.
  4. If the error persists, proceed to solution 5.

Solution 5: Use ADR to restore your backup

If the company file is damaged, it is recommended to recover lost data with QuickBooks Auto Data Recovery.

You are opening the file over the network

This means you are opening the company file saved on the server or another computer.

Solution 1: Check if Hosting is turned on, on all workstation

It is recommended to have one PC/Server to host the company files.

  1. Press F2. The Product Information window opens.
  2. Find Local Server Information. Hosting should be turned off.

Solution 2: Rename the .ND and .TLG files and restart/rescan the Database Server Manager

The .ND and .TLG files are part of your QuickBooks files. These are configuration files that allow QuickBooks to access a company file in a network or multi-user environment.

If these files are corrupted or damaged, you will encounter these errors when you open your QuickBooks files. Renaming these files will not cause you to lose QuickBooks data. These files are automatically re-created when you rescan using the QuickBooks Database Server Manager and when you open your company file.

  1. Open the folder that contains your company file.
  2. Find the files with the same file name as your company files but with extensions .ND and .TLG.
  3. Right-click each file, then select rename. Add the word OLD at the end of each file name. Ex: company_file.qbw.nd.OLD

The purpose of Database Server Manager is to host your QuickBooks company files. It is best to restart the DBSM and rescan the QuickBooks files after you rename the .ND and .TLG files.

  1. Restart QuickBooks Database Server Manager, then rescan the company file.
  2. Start > All Programs > QuickBooks > QuickBooks Database Server Manager.
  3. Select the Scan folders tab.
  4. Click Add folder (if no folders are present). Otherwise, highlight the folder with the files, then select Scan.
  5. Confirm that the company file in question shows in the bottom box with heading "QuickBooks company files found."
  6. Try to open the file again.
  7. Open QuickBooks again and try to sign in to your company file. If the same issue occurs, proceed to solution 3.

Solution 3: Open a sample company file locally installed on a workstation

By opening a sample company file, you are testing if the problem possibly lies with your company file or the QuickBooks application. If a sample company file does not open and instead returns an error, it is an indication that the QuickBooks installation is damaged and should be repaired.

  1. In the No Company Open window, select Open a Sample File, then choose from the list of sample company files.
  2. If the sample file opens, proceed to solution 4. If the sample file returns the same error message, repair your QuickBooks installation.

Solution 4: Open the company file locally

By opening the file locally, you are testing if there is a problem with the location of the company file. If the file opens while it is saved on the desktop, it means the location is probably damaged or it is "too deep", it exceeded the file system path limitation. If the file still did not open after changing it's location, it is possible the file is damaged.

  1. Open the folder that contains your company file.
  2. Find the file with the extension of .QBW.
  3. Right-click the file, then select Copy.
  4. Go to desktop, right-click on the desktop, then select Paste.
  5. While holding down the control key, open QuickBooks so you are directed to the No Company Open window.
  6. Select Open or restore an existing company. Navigate to the desktop, find the company file you copied and open.
  7. If you are still getting the same error, please proceed to solution 5.

Solution 5: Close all QuickBooks processes

  1. Log in as the Administrator on the server computer.
  2. Press Ctrl+Shift+Esc to bring up the task manager.
  3. Show processes for all users by selecting the Users tab.
  4. Highlight each QuickBooks process (QBW32.EXE, qbupdate.exe, and QBDBMgr.exe), then select End Task.
  5. Open the company file in multi-user mode.
  6. If the error still appears, proceed to solution 6.

Solution 6: Check the folder permission manually

You may encounter these errors if the folder where the file is saved does not have the right permission. Check your folder permissions to share company files. Try to open your file again. If you are still getting the same error, proceed to solution 7.

Solution 7: Configure firewall ports and Anti-Virus Software

You may also encounter errors if your firewall and anti-virus program block access to specific QuickBooks programs or files. It is best to configure your firewall ports and to set up an exception to your anti-virus software.

Note: Since anti-virus programs are not provided by Intuit, we cannot provide specific steps on how to set up this exception. For help with this process, check with your anti-virus developer/vendor.