Troubleshoot common errors and issues you may encounter when using Accountant File Transfer Service (or ACFT), a feature that allows accountants to send and receive QuickBooks Desktop Accountant's Copy files through the Intuit's secure servers.
This article covers the errors and scenarios that you may encounter while using the service:
Reminder: Some troubleshooting steps described in this article require you to remove the Accountant's Copy Restriction. Removing this restriction is IRREVERSIBLE and will make the current Accountant's Copy impossible to be imported to the client's file.
Make sure to consult your accountant and create a backup copy of your file before following the steps below.
It is recommended to install the latest update of QuickBooks Desktop to ensure you have all the critical updates needed by the program. For scenarios and errors with multiple solutions, perform the recommendations in the order shown.
This error happens if you attempt to use ACFT without a valid subscription or you are subscribed to Accountant's Copy File Transfer service but your QuickBooks Desktop is not in-sync with the Intuit servers.
Solution 1: Sync License Data Online
Solution 2: Send an Accountant's Copy using a different file
Identify if the issue is only happening in one company file. If the error is isolated with one file, the issue may be related to data damage.
Solution 3: Rename the Entitlementdatastore.ecml file
Note: This solution will require you to re-register all versions of QuickBooks Desktop on your computer.
Solution 4: Boot into Safe Mode
Try booting your computer to safe mode to verify if a third party application prevents your QuickBooks Desktop from syncing its license data to the Intuit servers. If you can sync the license data online, open and convert an Accountant's Copy in Safe Mode, that indicates that a third party program is causing the issue.
You can also create a new Windows Administrator user to identify if your current user lacks permission or already damaged.
To create a new Windows Administrator user:
Windows 8.1, 8, and 7
Windows 8 and 7
Windows Server 2012
Note: Servers are usually maintained by licensed computer technician. Consult your IT professional before following the steps in this section.
Windows Small Business Server 2011 and 2008/R2
After sending your Accountant's copy file using Intuit's Accountant Copy File Transfer Service, the successful upload confirmation e-mail is never received by the accountant. This issue usually happens because of one or more of the following:
Solution 1: Resend the file
Solution 2: Set Internet Explorer as your default browser
Solution 3: Check the security settings for Outlook Express
Files uploaded through the Intuit Servers are only available for two weeks. If all ACFT e-mail is already expired, your client needs to remove the Accountant’s Copy Restriction and recreate the Accountant’s Copy again. You may also encounter messages like "The application does not exist or was deleted. If you followed a link to get here, you may want to inform the author of that link that the application no longer exists." and "Cannot download file v0 from www.quickbase.com. Please try again later." when experiencing this kind of issue.
The expiration of the download link fom ACFT does not mean that you have to work on the Accountant's Copy file within the 2-week time frame. You can download the Accountant's Copy file, save it on your computer and work on it in your most convenient time.
Important: Removing the Accountant’s Copy restriction is IRREVERSIBLE. Create a backup copy of your file and consult your accountant before removing the Accountant’s Copy Restriction.
Before re-sending the Accountant's Copy file, test the link if it is really expired.
To re-send the Accountant's Copy file
If your Internet Explorer is not configured to access the QuickBase servers, you will get one or more of the following errors/unexpected results when downloading Accountants Copy from the Accountant File Transfer service.
Important: Clicking the download link from email@example.com should prompt you to Open or Save the Accountant's Copy file. It is highly recommended to save the file into your hard drive before opening the Accountant's Copy file in QuickBooks Desktop.
Perform these solutions to fix this error:
Solution 1: Add the Intuit's URL as a trusted site
Solution 2: Reset the Internet Explorer
Solution 3: Disable saving encrypted pages to Disk
Error Portfile: DBUnload has failed is usually caused by user permissions not being applied correctly to the temporary folder created by Accountant's Copy. To resolve this issue, manually change the user permission of the folder where the company file is saved.
Follow these steps to fix this error:
File transfer password is created for added security when using ACFT. It is a password created by the client upon creating an Accountant's Copy for their accountant.
Solution 1: Remove special characters from the file name and file path
Solution 2: Check for possible data damage
Accountant File Transfer Service is not the only way to send an Accountant's Copy file. You can use other media like CD, thumb drive, email attachments or third party file sharing apps like Dropbox and Box.net however, file sharing applications condense files to improve upload and download speed which may sometimes damage the file.
To prevent this from happening, use a compression program such as WinZip to protect your file before sending through a file sharing app. If you keep on getting an error even after using a compression program before uploading your file to a file sharing application, your data file may be damaged. If so, follow basic data damage troubleshooting.