Estimate/Invoice Logo Size Shrank!

Forum|Forum|5 years ago
March 24, 2021
2 replies
10 views

Hi, my company's logo size just became smaller in both invoice & estimate template of Airy Classic. Same goes for the logo size in the other template as well. Anyone else having this issue? Thank you.

LieraMarie_A

Level 8

Hi there, @Mike Lim.

I'm here to make sure we get this sorted out. First off, we'll have to make sure we meet the following requirements when uploading a logo in QuickBooks Online:

The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
The file size is smaller than 10 MB
Have a bit depth (or color depth) of 24-bits or less
Uses the standard RGB color space (RGB)
The shape of the logo is square. Rectangles don't work.

For more information about this, see this article: Add, customize, or remove logos on sales forms.

Then, let's make sure the logo size is set as L and the Fit print form with paystub in window envelope option unchecked.

From the Gear icon, select Custom Form Styles.
Choose what you prefer to use from the list of templates.
Under the Design tab, tap Edit print settings.
Select Make logo edits.
Choose L as the size.
In the Edit print settings, ensure that Fit printed form with paystub in window envelope is unchecked.
Click Done.

Once done, try to print an invoice again and check if the logo looks good now. If it meets all the requirements listed above, yet still having the same result, I recommend getting in touch with our Support Team so that they can further investigate.

Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.
Choose Get a callback.

These instructions are also available from our guide on contacting QuickBooks Online support for your convenience. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST.

Keep me posted on your progress getting that logo issue resolved. I want to make sure everything is taken care off.

M

Mike LimAuthor

Ok, thank you. I have chatted with one of your colleague and he said he will feedback the engineers.

C

Chris 6

I'm having exactly the same problem Mike. I also have a client (I am an accountant) that has had the same problem so it must be something that is not specific to you! Did you get an answer?

G

galfriday21

Yes I am having the same issue. I talked with support 2 days ago...they were unaware of any such issues. I am still waiting for a response from support

C

Chris 6

I just checked and mine were printing okay 7 days ago so it seems to be a recent thing although I have noticed a few threads on here discussing similar problems going back a couple of years! I did manage a work around this afternoon involving uploading a template through the Quickbooks Labs link that can found in the Cog Wheel. It does take quite some time to get it right however (approx 3 hours) and is far from ideal. I'd rather not have to do this for all of my clients using Quickbooks if I can help it!

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