Account Management

Hello there, I wonder if anyone has had the same problem? I recently began setting up my bank accounts within QuickBooks and managed to accidentally delete the balance entry with a miss click. I am now having trouble trying to find a solution in returning the balance entry to be able to use. Is there any way to overcome this problem? Shane

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Hi, I have been invited by my client to access their books.I accepted the invite and created an account.I can now sign in but I still have not got access to the accounts.  It says that there is no QB Online or QB Online Accountant for this email address. How do I get access to their account, please?

How can I add a petty cash account or manage petty cash withdrawals/transactions in Quickbooks self employed?I know in QB online you can do this in chart of accounts. I cannot work out what to do in SE. It's driving me nuts and I am sure it's a simple solution.cheersSteve

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Through my limited company, I plan to invest within another business and purchase equity. This should sit on the balance sheet.Then I expect to receive dividends from this company into my company.How do I best log this on QBO? Both the initial equity investment, and subsequent dividends?

Is anyone else having this problem? It has been like this for the last few days.

Call me pls+44 (0)7458 302 555

I have been having issues with importing transactions for a long time, today I removed the bank completely to try and sync it again and I can't even get through the Username entry. It says my username is invalid, but I have logged in from the same machine same browser with the same exact username 5 seconds ago into the HSBC website logon. Same happens on my phone, clearing cache and cookies does not help. Can you please resolve this issue it is getting ridiculous, auto bank transactions is the main reason I use QB

My subscription fee comes out of a particular account I want to change to a different account

I am completely lost! I don't want to log as an expense because although I paid out myself for the materials I now have been paid for them via the invoice. When I scan in the receipt I can't find any category that would possibly fit. I tried to set up COGs in my Chart of Accounts but not sure where to go from there or if what I've done is correct.Thanks in advance for any advice!Ant

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Need an authorisation step on bills received

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Hello, I hope someone can help.How can I reactivate my account?I can’t get in to the App on my iPhone because it was saying my payment method needed updated. I checked but the card was still valid, but still no access to the App after several days. I even changed to a different card, but still no access. When I sign in on my Mac it recognises me and my profile is still there but the message says ‘You have no products associated with this email address’ However I did not close my account, which I have been using since 2018 and the payment card is still valid. Please can anyone let me know how I can access all my data please, and get up and running again?

When viewing the customer screen on one of my clients, the screen is very slow to load and navigate. The client has lots of customers and adds each job as a sub customer to track for rebilling costs.  If I archive all sub customers from say 2019 and earlier will this fix the issue or will the slowness continue?It will be a time consuming job to archive these so don't want to start the task if it will be fruitless

New user and its my account.  Just cannot seem to find where to add my accountant

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Can yo help?

My old email address will be deleted soon, so I need to ensure QBs only uses my new one.

I subscribed to quickbooks through the App store but now I want to change the payment to a different debit card. When I go onto the billing info it just tells me to go to the App store. How do I change the payment method?

Can you cancel Kcm Electrical services Ltd subscription

Hello, Last month, my accounting supplier in UK wrongly created our Quickbook online data base under Pound as a home currency.We did not know nor notice that before we recorded our 5 months of accounting history.Since our accountancy was in  €, on our previous software we registered all amount in euros. So now I have amount in euros, showing they are pound.I've registered an invoice of 1000 € that is appearing as 1000 £ I did not activated the multicurrency. So here my question, can I just change this option from Pound to Euros ?my amount are already in euros so it will just change the sign of the currency right ? Thanks for the help you can give me !Marion

It keeps asking me for for more information as security but doesn’t let me login to provide further information.