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2 replies

QuickBooks Team
September 24, 2026

I'm sorry to hear that. Yes, you can submit a Business Change Request form to become the account's primary admin.

Before proceeding, please prepare the following documents:

 

  • An Intuit account
  • A driver's licence, government-issued ID, or passport
  • A notarised document from the estate's executor clearly stating that you are authorised to be the account's primary admin
  • A specific document based on your business type, including the business owner's name(s) and title(s)

 

Once ready, follow the steps below to file a request:

 

  1. Open the Business Change Request form.
  2. Choose the company for which you want to request primary admin access, then click Continue.
  3. Review your business details, then select Continue.
  4. Review your personal details, then choose Continue.
  5. On the summary page, verify that all information is correct, then click Continue.
  6. Select Submit request.

 

After that, you'll receive an email notification to verify your identity and upload all the required documents within 14 business days. We’ll then review your submission and send updates to the email address you provided. You can also check the status of your request at any time.

 

Let us know if you have any other questions. We're here to help.

New Member
September 24, 2026

We had to do this once after the only admin was no longer available. The paperwork was the slow part, but once Intuit had everything they needed, the admin change took about a week. I’d make sure the documents all show the same business name and details before submitting, otherwise it can drag out.

Robin Kon