Question

Error 324 - Ally Bank

Forum|Forum|7 months ago
November 26, 2025
2 replies
6 views

Every single time I try to update my banking transactions, I get Error 324 for my two Ally Bank accounts. I click "Fix", re-enter the sign-in details and it syncs that one time. I have to do this every single time. Why isn't this connection staying connected??? There is nothing different at the bank site - no need to update password, etc.

QuickBooks Online

RazzieE

QuickBooks Team

Hello there, @Freelsdraft.

I appreciate your effort for re-entering the sign-in details every time you update your banking transactions and this is not the experience we want you to have.

Error 324 occurs when QuickBooks can't find your account while trying to connect to your bank or credit card's website. I understand that this disrupts your workflow, but rest assured, our Live Support Expert team is here to help. They can investigate this matter further and conduct a screenshare session to better understand the issue.

Here's how to connect with our Live Support:

Go to the Help icon on the top menu.
Select the Search tab, then the Contact Us button.
Enter your concern.
Tap Continue and then choose if you'd like to connect with us through Chat or Callback.

Support availability:

Solopreneur, Simple Start, Essentials, Plus

Monday to Friday, 6 AM to 6 PM PT
Saturday, 6 AM to 3 PM PT
Sunday, closed

Advanced

Monday to Friday, 5 AM to 7 PM PT, Sat-Sun 6 AM to 3 PM PT

In the meantime, you can manually upload your bank transactions into your QuickBooks Online account to keep your books up to date.

If you have additional questions, feel free to click the Reply button.

S

SLusardo

This is happening with our Amex@Work account, and has been for weeks. There is clearly an ongoing system issue. What is the resolution?

G

geofgibson

I too, am having this issue. I've followed all the steps to disconnect and reconnect and my transactions are imported, and then this stupid error comes right back. And nowhere in this thread is Intuit providing any useful suggestions whatsoever.

Has anyone found a solution? Are QB and Ally bank just never going to talk again? Is Intuit just blowing us off? WTF??

A

Aldren18

QuickBooks Team

Hi Geof, I appreciate you taking the time to troubleshoot your bank connection. We understand this impacts your workflow and will ensure it gets the attention it deserves.

To effectively address this bank error, we recommend contacting our Live Support team. They have the tools to access your account and investigate the issue further.

Here's how to connect with them:

Inside QuickBooks Online, go to the Help menu.
Select the Assistant and type "Talk to an expert".
Enter a keyword or topic about the issue.
Choose a way to connect with us.

You can refer to this article to view our support hours and choose a convenient time to connect: Get help with QuickBooks products and services.

If you have any further questions or need additional support, please don't hesitate to reply.

G

geofgibson

Well, I followed directions and got to the Assistant. It worthlessly regurgitated the same troubleshooting steps that I already went through, and then, when I clicked on the button for live chat, told me "an expert will join the chat shortly," yet no expert appeared.

It seems Intuit support has turned into circular AI Hell and we're screwed on this one.

Thanks, Intuit.

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