Aside from that, it's also possible that you have two accounts with two separate User IDs under the same email. Please click the I forgot my user ID or Password link in the login page.
That will you send you an email with a list of all accounts that are associated to your email. Please log in to all of them to verify which is the correct account.
Keep me posted if you have follow-up questions. The Community Team is always here to help.
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