Need funds released

Hello, invoicing-topthi.

We want to get paid as soon as possible, and I'd like to give some pointers to help you with the payments on hold. 

Periodically, we review payments before we release them to make sure they are processed properly. If you're new to our QuickBooks Payments service, first deposits usually take a little while to process.

Since it's already been over two weeks, did you receive an email about the funds? It contains the steps and details on how you can resolve this. I'd recommend checking your email inbox associated with your Merchant Services account. 

You can find more details here: Why are my funds on hold?.

If you haven't received any email or if you need help resolving the on hold status, contact our Merchant Services support. They'll be able to look at the payment, provide you with more details about it, and release the funds as soon as possible. Their contact details are found here: Contact Payments Support.

I'll include our Merchant Services topic articles in case you need help managing your customer payments. 

Do you have other questions with QuickBooks Online or your Merchant Services account? Please let me know by adding your reply below. I'll lend you a hand again.