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S
SSL2026
June 18, 2026
Question

Quickbooks Pro Plus 2024 - Merchant Services Crash Issue

  • June 18, 2026
  • 1 reply
  • 7 views

Is anyone else having issues with Merchant Services crashing when attempting to run deposits? If my quickbooks is left open (Which I tend to do) - the next day when I run Merchant Services Deposits it will crash.

 

I did contact customer service and received less that stellar assistance - I was LITERALLY told it's my machine and to get a new one.... so ya, I did, and guess what - IT STILL DOES IT. 

 

Is anyone else having this issue? I am running a new Lenovo IdeaPad 5i Pro, Intel(R) Core(TM) Ultra 9 285H (2.90 GHz), 1TB memory, 32GB Memory, 64-bit operating system, x64-based processor, with Windows 11 Pro and QuickBooks was updated monday (I update regularly) - still crashing.

 

Is there a fix for this issue? I usually let QB's "report" it through that little crash screen but have yet to see any kind of support or fix for this issue.

1 reply

M
MichaelaSQuickBooks Team
QuickBooks Team
June 18, 2026

It is understandable to be frustrated when a software issue persists after investing in a brand-new, high-specification computer. That is certainly not the performance we want you to experience. I need to gather a bit more information regarding what happens during these crashes to help us isolate the exact root cause. May I know if you're getting a specific error message when you open the Merchant Service Deposit window? Does it occur on your other devices (Windows or laptop), and does it affect all users, or only one?

In the meantime, please follow the guide in this article to perform standard troubleshooting and repair to check potential file damage: Troubleshoot unrecoverable error in QuickBooks Desktop.  

Please feel free to share these details at your convenience, and we will be here to help you dive deeper into the next steps.

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