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September 23, 2020
Question

Syncing up an outside account, screen is blank when I should enter the code?

  • September 23, 2020
  • 1 reply
  • 2 views
Also, I can't get any phone help or any chat box help. Anyone else experiencing this problem?

1 reply

IamjuViel
Level 8
September 23, 2020

I can help you sort this out, @p2telecom.

 

Let's access your account using a private browser or an incognito window to rule out the possibility of a webpage issue. You can use either of these shortcut keys:

  • Safari: Command + Shift + N 
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
  • Google Chrome: CTRL + Shift + N

Once logged in successfully, you can try to sync your account again. You'd want to clear your current browser's cache to start fresh.  Also, you can try using a different web browser. You can read through this article to learn about what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online.

 

I'm always here if you still need help or assistance with those missing icons by leaving a comment below. Have a great rest of the day!