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V
Vivian Lu
January 24, 2020
Question

Direct Deposit Status under Payroll Center - Quickbook Enterprise Solution version 2019

  • January 24, 2020
  • 1 reply
  • 0 views

Hi, We were on call with QuickBook Rep for three days * 3 hours.  They still can't solve our issue.  The status of paycheck paid by direct deposit from 7/2019 to now were changed from "completed" to "to send".  And now, we can't process the current pay checks through direct deposit any more since the alarms flagged.  

 

If you have encountered the same issue, please share with us your knowledge.  

 

Thank you,

Pulling hairs VL

1 reply

E
Emily M
January 25, 2020

Welcome, @Vivian Lu.

 

This is not what I want to happen to anyone when reaching out to our support. I’m happy to further assist and resolve why the status to the payroll shows “to send”. Thank you for your further information. To send means, there is a lead time between the day you submitted payroll and the day your employees receive their direct deposits. The lead time will determine what the payroll submission day will be. 

 

With the Enhanced payroll service, it has a One-day Lead Time, therefore the payroll needs to be submitted before 5:00 PM PST One business day prior to payday.

 

Important: Be sure you have funds in your account to cover the payroll on the day it’s submitted. Keep in mind, Intuit won’t process your payroll on weekends or on state or federal holidays.

 

Let me know if you have additional questions. I hope you have a great weekend.

V
Vivian LuAuthor
January 27, 2020

So that is the solution?  We were on the call with Rep from Wednesday to Friday.   Now it is till an issue.  

AlcaeusF
AlcaeusF
Level 14
January 27, 2020

Thank you for posting here in the Community, @Vivian Lu.

 

When the system is trying to send paychecks that have already been sent, I suggest performing the Direct Deposit Offset process. By doing so, it'll zero out the net amount and will clear the To Send status from the Payroll section of your QuickBooks Desktop.

 

Here's how:

 

  1. Click the List tab at the top menu bar and select Chart of Accounts.
  2. Right-click the Direct Deposit Liability account, then choose Quick Report.
  3. Enter the date range of your report to match the date of the paychecks.
  4. Double-click each paycheck to view the details.
  5. Press the Paycheck Detail button.
  6. In the upper-right corner, try clearing the Use Direct Deposit checkbox (If the program doesn't allow you to clear the box, you'll need to contact support for further assistance).
  7. Hit OK.
  8. Tick Save & Close.
  9. Zero out the net amount on DD paychecks that you unmarked.

Here’s an article with detailed instructions on how to perform the direct deposit offset process. It also provides important notes about what will happen after following the steps I've provided above (scroll down to If QuickBooks Desktop is trying to send direct deposit paychecks that have already been sent to the payroll service, see instructions below):

 

You have new paychecks to send.

 

Reach out to me whenever you have additional questions or concerns. Please know the Community has your back, and I'm here ready to help you. Have a good one.

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