Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
wmldwilly
July 2, 2020
Question

Reports, Payroll reports, and linking to the wrong version of Adobe Acrobat

  • July 2, 2020
  • 22 replies
  • 54 views

So I suppose this is probably a basic Quickbooks for Mac issue (not the online version), but I've only noticed it since I started running payroll in the last 6 months.  When the payroll module generates a PDF file of some report or check stub, it throws to an older version of Acrobat.  I would rather it throw to the most recent version as in the version with creative suite, but I'm a bit afraid to go monkey around with it as it seems like the previous version of Acrobat was part of the Quickbooks for Mac install.  

 

I don't see any way in preferences to choose what application handles generated PDF files, so is there a known way to straighten that out? Or, is this issue solved by simply removing older versions of Acrobat from one's system, leaving Quickbooks to perhaps appeal to the OS to find out what application is preferred to handle PDF files, and hopefully it starts handing off to the most recent version?

22 replies

Adrian_A
Adrian_A
Level 8
July 2, 2020

Let's set the new PDF reader as the default program, wmldwilly.

 

This way, all your reports and paychecks will use the new Acrobat reader. I'll show you how:

 

  1. On your keyboard, click on the Start menu and select Settings.
  2. Choose Apps, then select Default apps.
  3. Next, choose which default you want to set and select Adobe Acrobat Reader DC.
  4. To select a default app by file type, scroll down, and select Choose default apps by file type.

 

For visual reference, check out this article: Change default programs in Windows 10.

 

In case you want to use the 

 

To reset the Display PDF In Browser preference, follow these steps:

 

  1. In Reader or Acrobat, right-click the document window, and choose Page Display Preferences.
  2. From the list at left, select Internet.
  3. Deselect Display PDF in browser, and then click OK.
  4. Try to open the PDF again from the website.
  5. Re-enable Display PDF in browser to reset functionality, and then click OK.

 

The resolution should help to get you the PDF viewer to work.

 

Let me know how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one!

wmldwillyAuthor
July 6, 2020

Thanks for that...but I'm using the Mac OS version of Quickbooks Desktop...

    JamesDuanTQuickBooks Team
    QuickBooks Team
    July 6, 2020

    Thanks for getting back to us, wmldwilly.

     

    To set Adobe as your default PDF reader on Mac, you can follow these steps:

    1. Select any PDF file.
    2. Control-click top open the menu and select Get Info.
    3. From the Open with: section, select Adobe Reader.
    4. Click Change All and select Continue.

    If the same thing happens, we can update the release and do the Verify and Rebuild process. This will fix any data issue and ensure that QuickBooks works with other programs.

     

    Here's also an additional link that might work for you: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

     

    Let us know how this goes so we can further assist you.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement