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July 2, 2020
Question

Sync Square Payroll with QuickBooks Online

  • July 2, 2020
  • 5 replies
  • 57 views

When I first set up my QBO, I created an expense account called Paycheck tips. I use Square to do my payroll and split the tips for my employees, and sync Square with QBO. The payroll entries come through to QBO as journal entries and the tips hit Paycheck tips expense account. I noticed that a liability account was also created (called Square Tips) and it kept building up; I believe that the liability account should be cleared against Square payroll entries instead of the Paycheck tips expense account. However in Square dashboard, it doesn't allow me to select the liability account. How can I fix that? Thank you

5 replies

Level 9
July 2, 2020

Hi there, anhmle87.

 

To help us get this sorted out, I would recommend contacting our Customer Care Support. They have available tools to take a look into your account and can help you with your liability and expense account concerns.

 

Here's how:

 

  1. Go to the Help icon.
  2. Click Contact us.
  3. Enter "sync square payroll" as your concern.
  4. Click Let's talk.
  5. Choose either to Start a message or Get a callback.

Check out our support hours and contact us at a time convenient to you.

 

If you have any other QuickBooks related concerns, please don't hesitate to post them anytime here. 

anhmle87Author
July 2, 2020

I tried to request a chat and phone call and it said that the wait time is 5 min but it has been 1 hour and I got no help at all. Please provide the contact number

December 6, 2020

Did you get anywhere with this?

I have the same question

 

(QB customer support is less than useless. No offence, QB)