Why is payroll down

I'm here to ensure you're able to run payroll in QuickBooks Online (QBO), @msferry1100!. 

There are times that the browser is full of frequently accessed page resources. This may cause unusual behavior in the program, such as being unable to run payroll. Rest assured that I have the steps you need to resolve this. 

First, you'll have to access your QBO account via a private browser. It's a good way to isolate the issue since it doesn't store data in the cache. Here are the keyboard shortcuts depending on the browser you're using: 

• Safari: Command + Shift + N 
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
• Google Chrome: CTRL + Shift + N

Once signed in, go back to the Employees tab from the Workers menu. If the Run payroll button works, clear the cache of your regular browser. This removes the stored cache on the browser so it'll function efficiently. Otherwise, you can use a different browser.

As always, I recommend running any payroll reports in the software. These will help you get useful information about your business and employees. For more details, check out this article: Run Payroll Reports. You'll also find steps on how to mark the report as favorite, customize, and print it. 

I'll be right here to help if you need further assistance. Have a great day, @msferry1100!.