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richardl2
February 16, 2021
Question

Why won't payroll reports generate? All I get is a blank white screen.

  • February 16, 2021
  • 6 replies
  • 44 views
My payroll reports no longer generate. They used to work, but now all I get is a blank screen.

6 replies

Charies_M
Level 9
February 16, 2021

Let's get this working for you, richardl2.

 

Behavior in QuickBooks Online (QBO) such as getting a blank white screen is often caused by too many cache files stored on your browser. That said, we'll want to perform a few troubleshooting to better isolate this issue.

 

Let's start by accessing your account through a private browser or incognito window. This is a good place to start the troubleshoot since this type of browser doesn't store cache.

Here are some keyboard shortcuts that you can refer:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

Try running the payroll reports again. You can refer to this article about running payroll reports in QBO.

 

If it works, go back to your original browser and clear the cache. this eliminates unnecessary data and refreshes the program. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.

 

You can also have this article to help you with future tasks and tips when using QBO, you might want to visit our Help Articles.

 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

HugoSyd
March 4, 2021

I can run reports if I access QB from a browser but not the app - and I have cleared the cache. This is not convenient. I'd like to work from one window, not 2. 

Candice14
Level 8
March 4, 2021

Good afternoon, @HugoSyd. 

 

Thanks for joining in on this thread. Allow me to provide you with some information. 

 

If you're using the QuickBooks Online (QBO) mobile app, the only reports you can run are the Balance Sheet and Profit and Loss. Running specific reports can only be done in a web browser. Here's how to get there: 

 

 

  1. Go to the three horizontal lines at the bottom of the screen. 
  2. Press the All tab. 
  3. Scroll down until "Reports" and choose either one. 

 

If you're referring to the QuickBooks Online Desktop App, then I recommend reviewing these troubleshooting steps in this guide. If you're talking about something else, please provide me with some further information about this problem. 

 

Let me know if this helps. Should you need any more details, feel free to ask. I'm always here to lend a helping hand. Have a great day! 

Charies_M
Level 9
February 17, 2021

Hi, richardl2.

 

Hope you’re doing great. I wanted to see how everything is going about generating the payroll reports you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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