Snap shot of receipt not uploading with error message

I have checked our records, Userscruta. I haven't seen any cases the same as yours. Let's get this fixed.

We'll have to update the QuickBooks Self-Employed app. It'll help us download the new updates and critical app fixes. Here's how:

1. On your device, open Google Play Store or App Store.
2. Select the menu icon.
3. Go to My apps & games.
4. Select the QuickBooks Self-Employed app, then click Update.

Once done, take a photo of the receipt again.

If you're still encountering the same message, you can try to uninstall and reinstall the app. It'll help you refresh it. 

You can get back to this thread after you tried the recommended steps. We're around to help you.