Random errors on a generated ROE

Forum|Forum|4 months ago
February 13, 2026
1 reply
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I generated an ROE for an employee in December, sent it in as a blk file to ROE in the Web, and after awhile they told me they were having trouble with their EI claim, no ROE assigned. A deep dive led me to look at things closer, at first thinking it was a Service Canada issue. And it was was, sort of. I had to reissue the blk file, and when I found where to look at the ROE copy in Quickbooks, I found 8/18 pay periods were flat out wrong, some more, some less than the actual cheques, and by random vales from 7% to 54% difference. Plus they added 2 weeks in pay periods 26 and 26 ( so 52 weeks and 54 weeks before the layoff, so in 2024. ) and those did not exist. Has anyone seen this happen? I really don't trust Quickbooks with my payroll now.

Joemar_B

QuickBooks Team

I understand how challenging this situation must be for you, mind. The differences in Block 15C on the ROE occur because QuickBooks Online Payroll splits earnings by pay type: "Salary" reflects the period earned, while "Bonuses" or "Vacation Pay" reflect the period paid. This can cause discrepancies between ROE boxes and net pay amounts.

To fix this box 15C, they'd have to review and update Insurable Earnings then generate ROE file again Creating a Record of Employment (ROE) in QuickBooks Online

Regarding the extra weeks appearing 52 or 54 weeks ago, this usually happens if historical year-to-date payroll was entered as a lump sum when setting up the account. The system places that total in the earliest available period.

I've included these articles as your references:

If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.

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