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azpcp
June 30, 2021
Question

Can I remove Quickbooks Database Server Manager (SQL Anywhere Personal Service) that was installed on my laptop?

  • June 30, 2021
  • 19 replies
  • 197 views

I installed QB Desktop Pro 2019 on my desktop computer and have been using it just on the one computer for the last 2 years. A few days ago I installed it on my laptop. The company file is stored on the desktop. I have been accessing the company file on my laptop through our network from my desktop. Right now only one person access the company file at a time, either my husband on the desktop or me on my laptop, neither of us are accessing it at the same time.

Everything seems to be running fine except my laptop has started running a program (using a bunch of memory) called SQL Anywhere Personal Service, which I believe is the QuickBooks Database Server Manager. It is constantly running, even when I am not using the QB Program. 

 

Can I uninstall the QuickBooks Database Server Manager from my laptop if only one person continues to access the company file at a time?

 

Thanks!

 

    19 replies

    AlexV
    AlexV
    Level 10
    June 30, 2021
    This post has been deleted.

    Hi azpcp!

     

    I understand that you don't want to keep the QuickBooks Database Server Manager running. I'm here to help you.

     

    The QuickBooks Database Server Manager is required when setting up the company file on a multi-user network. Although you're not accessing the file at the same time, uninstalling it will cause errors because it's needed to sync or share your company file with other computers over your network.

     

    You'll want to do a clean install of your QuickBooks Desktop to fix the issue with the QuickBooks Database Server Manager. Please follow these steps on how to remove QuickBooks Desktop:

    1. Open the Windows Start menu, then search and open Control Panel.
    2. Select Programs and Features or Uninstall a Program.
    3. From the list of programs, select your version of the QuickBooks Desktop you want to uninstall.
    4. Click Uninstall/Change, then Remove and Next.  

     

    Once done, please follow the steps in this article on how to reinstall it: Install QuickBooks Desktop.

     

    If the same thing happens, please reach out to our Technical Support Team for further investigation. Here's how:

    1. Go to Help, then select QuickBooks Desktop Help.
    2. Select Contact Us.
    3. Give a brief description of your issue, select Let's talk and then choose a way to connect.

     

    Please check this link: Fix company file and network issues with QuickBooks File Doctor. This will show you more info in case you encountered other issues with your company file.

     

    Do you have other concerns? Leave a comment below and we'll respond as soon as we can.

    azpcpAuthor
    June 30, 2021

    I don't understand what is "syncing". We are only accessing ONE file. From my laptop I am opening the file that is saved on the desktop, nothing is being saved on the laptop. It is all being saved on the desktop. I don't understand how there is anything to sync. We are opening the same file from the same location and not at the same time. I don't believe there is a difference in accessing the company file multiple times a day on the desktop, if I access it in the morning and again in the afternoon, it doesn't have to sync itself on the desktop. Why is it different if I open it on the desktop and then on the laptop?

    By the way we are using same log in and password, single user. Both programs on both computers are in single user mode. Nothing is being saved on or stored on the laptop. Can you please tell me exactly what SQL is syncing from my laptop to the desktop?

     

    There has been minimal use in the last four days, maybe five invoices created and emailed and a few payments downloaded on the laptop, that is it.

     

    I did change the backup settings on the QB software on the laptop last night. Could that have something to do with the SQL constantly running? I set it to create a back up every time we close QuickBooks. BUT even the backups are being saved (even when I close the company file on my laptop) to the second hard drive on the desktop.  Could that be making the SLQ constantly run?

     

    As for an "clean install." Are you saying that the install I did four (4) days ago - downloading the program directly from QuickBooks - was not "clean"? This laptop has never had any type of QuickBooks installed on it until four days ago. How much more of a clean install can you get?

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