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Contact number for support

Forum|Forum|2 years ago
January 6, 2024
110 replies
2783 views

How can I reach support on Saturday & Sunday?

QuickBooks Online

Best answer by KayePe

For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.

To see support hours for all other QuickBooks products and services, please refer to this article: Get help with QuickBooks products and services.

Finally, for additional support, our online community forums are a valuable resource where you can ask questions and engage with experienced QuickBooks experts and users on your schedule, 24/7.

Show previous replies

L

lbodker-apg

The tech help has been down for 3 days now.

I NEED to contact customer support via a phone call .I cannot search many of my invoices.

K

KayePe

QuickBooks Team

We understand how important it is to connect with our Live Support team easily when assistance is needed, @lbodker-apg.

Before reaching out to them again, we recommend logging out and back into QuickBooks Online to refresh your session and help resolve issues with searching for invoices. Note that glitches occur if the account becomes outdated or corrupted, which can cause some transactions to be hidden or inaccessible.

You can also check your invoices in the Sales & Get Paid tab. Ensure to update the status and date filters to find all entries.

If you still need our Live Support team, I suggest reaching out during their available hours for prompt assistance, or consider using the chat option.

Please let us know if you have any additional questions. The Community forum can also assist you with any inquiries you may have.

M

Meraki3

Why has the monthly charges gone up? I am not being notified of these changes and I’m considering canceling my subscription

Morgan_B

QuickBooks Team

Thanks for joining this thread, Meraki3.

I'm here to provide some info about the monthly subscription charges for your QuickBooks Online account.

News of a price increase is never easy, but certain changes are necessary for Intuit to continue delivering innovative products and services. New products, reports, tools, features, and functionality drive how your efforts as a small business are supported. Periodic price increases ensure the ability to have access to unrivaled benefits that help your business grow.

To make sure you're receiving important info regarding your account I recommend verifying your contact details are up to date. You can check and/or change the contact info on file by:

Going to Settings and select Account and settings.
Select Company, then ✎ Edit the section you want to update.
Note: If you can’t edit the Company name, Legal name, EIN, or you see Error -7000, edit your company info in your payments and payroll accounts first.
Select Save, then Done.

The following article provides additional info about changing your business name, contact info, or EIN.

Please don't hesitate to reach back out if you have any other questions. I'll be here to lend a hand.

L

LifescribeAI

Is there a number I can call for help? One of my QB accounts has disappeared.

R

RheaMaeH

QuickBooks Team

Hello there, LifescribeAI. Let’s work together to locate your missing account and connect with our live support team if necessary.

Before we proceed, could you provide more details about your disappeared account? Are you encountering any error messages or prompts when trying to log in? Also, could you confirm whether you're using QuickBooks Desktop (QBDT) or QuickBooks Online (QBO)? Knowing this information will help us guide you toward the most relevant solution.

If your missing account is linked to QBO, please ensure you’re using the correct login credentials. Verify that the company file is associated with your Intuit account and review your list of companies. If a company is missing, ask the Master Admin to re-add you as a user.

If you're using QBDT, verify whether the company file was mistakenly moved or deleted from your computer. Search for the .QBW file using File Explorer to locate the file. If you have a backup, follow these steps to restore the file:

Navigate to the File menu.
Click Open or Restore Company and select Restore a Backup Copy.
Follow the on-screen prompts to restore your most recent backup file.

If the issue persists after following these steps for QBO or QBDT, I recommend contacting our live support team for further investigation and personalized assistance. You can contact them directly through our website by selecting your product from the dropdown menu and following the prompts.

You can revisit this thread if you have follow-up questions.

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LourdesSalasAvino

I have a desktop account under [email address removed] . At present, I'm assisting SRS Engineering Corp as the companies merger. I need to sign into Quickbooks Online for SRS Engineering. When I enter my email under SRS "[email address removed] and I enter my phone number (which is the same as my phone for Avino & Associates, quickbook takes me to Avino's account and does not allow me to enter the SRS online account. Can someone call me to walk me through? My phone number is [removed].

A

Anonymous

Hello there, Lourdes.

QuickBooks Online (QBO) uses your Intuit account for authentication. If multiple companies share the same phone number, QBO default to the first company linked to your User ID. Let's ensure you access the correct account for SRS Engineering Corp.

In signing in to SRS Engineering Corp, follow the steps below:

Go to qbo.intuit.com.
Enter the correct email address tied to SRS Engineering Corp.
Authenticate your login.
If you land in your default company, click the Gear icon.
Under the Profile tab, select Switch company.
Choose the SRS Engineering Corp from the list.

If SRS Engineering Corp is not listed, you will need an invitation from the company admin. You will have access once an admin adds you as a user to the account.

If you prefer to discuss this with our QuickBooks Live support team, here's how to reach them.

Click the Help menu or the (?) icon in the upper-right corner of QuickBooks Online.
Go to the Assistant tab.
Type "Contact Support" and press Enter.
Provide a brief description of the concern and click Continue.
Choose your preferred option: Have us call you or chat.

For support hours, see this article: Get help with QuickBooks products and services.

If you have additional concerns or further assistance, feel free to respond here. We're happy to help!

A

Awmatter

I have an open case number [PII Removed]. We have issues with creating item receipt from PO's. We have Windows 11 running.

J

JayCaeR

QuickBooks Team

Hello there, Awmatter. Ensuring that workflows for purchase orders and item receipts function correctly is essential for maintaining system accuracy. Let me guide you in resolving this issue.

As you have an open case, please review any email notifications from us, as updates or resolutions may have been shared directly with you.

If you require further clarification or the issue persists, please do not hesitate to contact our live support team again. They will assist you and address any questions or concerns promptly. You can also follow up on the updates of your case.

Please let us know in the comments if there's anything else we can assist you with.

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ravisamtani

Good day,

What number can we call for Quickbooks support on Saturday and sunday ?

for Quickbooks desktop Enterprise support.

Before i know it was always 24 hours. Kindly advise urgently.

Rgds

Ravi SAmtani

E

Ethel_A

QuickBooks Team

Hello Ravi. QuickBooks Enterprise support is available every Saturday and Sunday from 6:00 AM to 3:00 PM PT. For security purposes, we can't provide a direct phone number. However, you can request a callback or start a chat directly through your account.

Here's how:

From QuickBooks Desktop, go to the Help menu and choose QuickBooks Desktop Help/Contact Us or press F1.
Enter a keyword of your concern. If you can't find an answer, select Contact Us.
Select an option to get a callback or through chat.

Don't hesitate to comment below if you have questions about reaching our Live support team.

M

merissa1

hi