Contact number for support

I can help you get the assistance you need in managing your QuickBooks Payroll account, 546313.

If I may ask first, are you using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT) Payroll? Knowing this information will help us direct you to the appropriate support team.

Moreover, you can read this article to find additional information regarding QBO and QBDT Payroll supports: Get help with QuickBooks products and services. I suggest navigating to the QuickBooks Payroll section to know their operating hours.

Finally, you can view information about your business and employees by generating payroll reports. Check out this article to learn how to use them: Run Payroll Reports in QBO.

I encourage you to return to this thread if you have other questions or concerns about running your payroll in QuickBooks, 546313. We're always ready to help you in any way we can. Keep safe!

The QBWC1085 error is caused by a corrupted or missing QWCLOG.TXT file. Let's work together to follow the necessary steps to fix the error in your QuickBooks Web Connector, dneely3. Additionally, I'll guide you on how to reach out to our live support team for further assistance.

This allows you to reconnect third-party applications with QB Enterprise. If you encounter an error during the process, don't worry. Here's a guide on how to resolve it.

If your company file isn’t connected to a third-party application:

1. Sign in as Windows admin.
2. Navigate to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup in Windows File Explorer.
3. Right-click QuickBooks Web Connector and select Delete.
4. Restart your computer and open QuickBooks.

If your company file is connected to a third-party application via Web Connector:

1. Exit QuickBooks and Web Connector.
2. Navigate to C:\ProgramData\Intuit\QBWebConnector\log in Windows File Explorer.
3. Rename QWCLOG.TXT to QWCLOGOLD.TXT.
4. Reopen Web Connector, restart your computer, and sign in to your third-party application in QuickBooks.

Here's how you can reach out to our live support team:

1. Login to your QuickBooks, and click the Help icon.
2. Then select QuickBooks Desktop Help/Contact Us.
3. Give a brief description of your topic, then select Continue.
4. You need to search for an article before you'll see the Contact Us option.
5. Select to chat with us or Have us call you.

For future reference, check these articles if you're looking to import or export data effortlessly, convert, upgrade, or establish a new company file, and want to learn how to verify and rebuild your data to identify common issues within a company file: 

• Import and export data in QuickBooks Desktop
• Verify and Rebuild Data in QuickBooks Desktop

Please feel free to reply to this post if you have any queries about managing data or other questions related to QB Enterprise. I'm always available and eager to assist you.

@Ultracutlawncare 

QB Desktop or Online?

Thanks for getting involved with this thread, Treytouchet94.

In QuickBooks, a Pending status for bank transactions means your financial institution hasn't cleared them yet.

If you need to download your latest bank or credit card transactions, you can do so from the Bank transactions screen.

Here's how:
 

1. Go to Transactions, then Bank transactions.
2. Click Update.
3. If asked, enter your Multi-Factor Authentication (MFA), then select Continue update.

To verify my understanding, what are the issues you're having with pending transactions? If you could also provide a screenshot, this will help me to see and better understand what problems you're encountering. Once I've received this information, I'll be able to do further research on my end.

I've included a detailed resource about downloading transactions which may come in handy moving forward: Download the most recent bank & credit card transactions

I'll be looking forward to your reply. Have a great Thursday!

You can see the status of your deposit by accessing it through the Sales tab in QuickBooks Online (QBO), Lee.

All your daily customer payments are combined into a single record and labeled as a deposit by QuickBooks Payments. If you use QBO to process payments, you can check the status directly within the program.

Here's how:

1. Sign in to QuickBooks Online.
2. Go to Sales, then Deposits.
   
3. Select the bank deposit you want to review.

If there's a problem with a payment, it won't appear in your daily deposit summary. Intuit will send you an email notification if such an issue occurs. Make sure to check your email settings if you haven't received any email from us.

You can also find deposits using your Online Services Center. Here's how:

1. Sign in to the Merchant Service Center.
2. From the Activity & Reports menu, select Deposits.
3. Select the Dates dropdown menu to change the date needed.
4. Select the Show advanced options to do a specific search using the transaction ID and expiration date of the card (optional).
5. Select Search.
6. Once you find the deposit, you can:
   • Select the small arrow icon in the FEE column to see further details.
   • Print details, summary, or export the data as a comma-separated values (CSV) file.

Please check this article for more information: Find out when QuickBooks Payments deposits customer payments.

I'll add this helpful resource containing tips on what to do if you see a payment on hold: Learn about funds on hold.

I would love to introduce you to the QuickBooks Live Expert Assisted team. They're a group of experienced experts ready to help you smooth out your financial operations that fit your business needs.

If you have any other questions, please use the Reply button, Lee. The Community team is always here to help you.

I know the impact this situation can have on your business operations during payment processing, Gis3. I'll explain why QuickBooks Payments holds funds and direct you to the best support to verify your account status.
 
Merchant payments may occasionally be placed on hold for various reasons. One of the primary reasons is to prevent fraudulent transactions. To verify the legitimacy of a transaction and ensure it has been authorized by the cardholder, payment processors might temporarily hold payments.

If payments are on hold, our Payments team will notify you via the contact email you provided. Please check your email settings if you don’t receive any messages from us. 
 
On the other hand, I'd recommend contacting our live support team to check the status of your account and determine the reason for the payments being on hold. You can do this through your QuickBooks Online (QBO) account.  

Here's how:

1. In the upper right-hand corner, click Help.
2. Select the Search tab, then type contact human enter.
3. Then click Contact Us.
4. Choose either the Chat or Callback options.

For complete details regarding our support hours, please refer to this article: Get help with QuickBooks products and services.

Additionally, I'll add a helpful resource to guide you in viewing each payment within your daily deposit, along with the related processing fees shown as separate transactions in QBO: Find out when QuickBooks Payments deposits customer payments.

Please keep me in the loop if you have any other payments concern or questions in QuickBooks Online. More power to your business.

Thanks for joining the Community and getting involved with this thread, Victor Vitali.

When you move money from one account to another, you'll need to record the transaction as a transfer in QuickBooks. To keep your books in good shape, you should enter the transfer as a single transaction that affects both accounts.

Here's how to record a transfer:
 

1. Use your + New button, then choose Transfer.
2. From the Transfer Funds From dropdown list, choose a bank account that your money is coming from.
3. For the Transfer Funds To dropdown, specify a bank account your money is going to.
4. In the Transfer Amount field, enter the amount being transferred.
5. Enter a Date.
6. Include a description in your Memo field if necessary.
7. Select Save and close, then Yes after double-checking the date.

You'll be able to find your transfer by checking each account register from the Chart of Accounts screen.

I've also included a detailed resource about transferring funds which may come in handy moving forward: Transfer funds between accounts

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Thursday!

Joining this conversation to help you print your checks, Metalman.

Before anything else, could you clarify your concern? Are you printing your checks using the QuickBooks Online (QBO) mobile app or a web browser on your phone?  

If you're accessing your QBO account through a web browser, let’s go through some troubleshooting steps to check if this is a browser-related issue.

Start by clearing your browser cache to refresh the system and remove outdated files. Next, make sure to use a supported browser for optimal performance with QuickBooks.

On the other hand, if you're using the QBO mobile application, can you share further details about it? Any additional information or a screenshot would be greatly appreciated. 

Leave a comment below if you have follow-up questions about printing checks.

I hope everything is going well, Janet.

I completely understand that you’re considering pausing your QuickBooks Online subscription starting September 30, 2025. I want you to know that we truly value you as a customer and appreciate the trust you’ve placed in QuickBooks to manage your business finances.

Currently, QuickBooks Online does not offer an option to pause subscriptions, but we can assist you with canceling your account if that’s what you’d like to do. Before moving forward, could you confirm if canceling is the option you’d like to proceed with, or if there’s something specific you’re looking for so we can explore alternative solutions?

To ensure you get the best assistance with this process, I recommend contacting our Customer Support Team for personalized guidance, as they can verify and finalize the changes.

Here's how you can connect with them:

1. Sign in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Use the QB Assistant to ask a question or type Talk to an expert for support options.
4. Select Contact Us to connect with an expert.

I would also recommend reviewing the support hours to ensure you can reach out at a time that is most convenient for you.

If there's anything else I can assist you with or clarify, please don’t hesitate to let me know. Thank you for using QuickBooks Online.

Welcome to this thread, Marco.

QuickBooks Online is designed to work perfectly on both your computer and your phone, allowing you to access the same program simultaneously. Your data is stored securely in the cloud, so any changes you make on your mobile device will automatically sync with your computer.

If you’re unsure which QuickBooks Online plan is best for your business, I recommend visiting our subscription page to explore options based on your business needs.

If you’re currently using QuickBooks Desktop, we provide tools and guides to help you transfer your data securely. You can follow our data migration guide for assistance.

If you’re using QuickBooks Self-Employed (QBSE), please check out this helpful article on switching from QBSE to QBO.

For those using other software, please check with your provider for guidance. If your current software does not offer migration tools, you can manually import your data into QuickBooks Online.

Please see the screenshot below:

Once your account is set up, log in via your web browser on your computer. You can download the QuickBooks Online mobile app from the App Store or Google Play to access your account on the go.

Feel free to revisit this thread if you have any additional questions.