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New Member
July 6, 2026
Question

Customer/Job

  • July 6, 2026
  • 1 reply
  • 1 view

When adding a new Job to Customer the new job no longer populates the Customer information. Everything about the new job is blank except the Customer name. What is going on with this

1 reply

QuickBooks Team
July 6, 2026

The latest QuickBooks Desktop release resolves the issue where adding jobs fails to carry over customer details. To check your current software version, follow these steps:

 

  1. Open QuickBooks Desktop.
  2. Press F2 (or Ctrl+1) to open the Product Information window.
  3. Check your current version and release number.

 

If your screen displays a version older than R21_44, run a quick update to resolve this issue.

 

Here’s how:

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Click the Update Now tab.
  3. Hit Get Updates.
  4. When the update finishes, restart QuickBooks.
  5. Once the download finishes, close and reopen QuickBooks. When the prompt appears asking to install the update, click Install Now.

 

Please feel free to comment below if you need further assistance adding jobs to customers in QuickBooks Desktop.