Sales & Customers

Need help

Will not upload snap receipts. Tried exiting out and going back into QuickBooks and don’t need to update app

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I am currently using QB Desktop Pro 2021, and when I try to attach a PDF to an estimate or an invoice to send to a customer via email, I get an error stating "Attachment size exceeds 2 MB limit. Remove one or more attachments and try again." Is there any way to increase this size limit? I have my QB emails going through Gmail if that matters.

When adding a new Job to Customer the new job no longer populates the Customer information. Everything about the new job is blank except the Customer name. What is going on with this

how to do a refund of credit note

Says an invoice has been paid but it hasn't

The answers I can find are 5 years old and don't apply any longer.

Hello everyone,I'm hoping someone from QuickBooks or another customer can help because I've spent hours on the phone with support and still don't have an answer.We recently had two chargebacks, and the disputed funds have already been withdrawn from our bank account. However:We never received any email notifications about either dispute. There are no chargeback cases or notifications visible anywhere in our QuickBooks account. We have no case numbers, no reason codes, no documentation, and no deadlines to respond. One of our customers is asking us for details about the dispute, but we have absolutely nothing to provide them.I've called QuickBooks Support multiple times and spent hours on the phone. Every representative tells me something different.One agent was able to tell me the customer names and the dispute amounts, but couldn't provide any additional details. After spending a long time on hold, I was simply told that the issue needed to be escalated to a higher-level team.At this

Exemple; 14.95$ unitaire s'affiche 1495.00$. La décimal ne se mets plus à la même place. Par contre dans les produits les prix sont corrects

How do I mark an invoice as paid?

I have two sole proprietor businesses.  I have one QBO account.  I want to be able to create separate invoices in QBO so the customer knows which business it’s coming from.  My accountant recommended I use class tracking vs locations to keep things simpler.  I’ve followed multiple suggestionson how to create different invoices for each business, but the company name keeps changing globally. How ca I make this work?

I’m looking to add my logo to my customer invoices I’m using iPhone thanks

How can I set up the automatic numbering function for the Reference No. in the Receive Payment section of QuickBooks Online?

stop telling me how to speak my mind

Since the last update, we know have customers that are being able to accept an estimate through quickbooks. We want to turn that option off as we don't get notified that a customer has approved.

Hi, I’m having an issue with the QuickBooks app on my iPad. When I open a customer profile and try to review older invoices, I can only scroll back to April 30. I have many older invoices before that date, but the app does not let me go further back. I already checked the customer account and the invoices should still be there. It seems like the iPad app is limiting the invoice history or not loading older invoices properly. Can you please help me fix this issue?

We are using QuickBooks Premier Desktop 2024 Canadian edition and we paid a vendor invoice of $1,445 on Dec. 17th, then we accidentally paid the same vendor invoice again on Dec. 29th. We notified the vendor and they returned our overpayment, but the bank deducted a $10 fee. We had already recorded the first payment in QuickBooks, but we now need to know how best to record the second extra payment and the bank fee deducted.

I want to know why I didnt receive my paiement of 113,78$ from my customer. It was pay 48 hour ago.

I have Essentials plan. I already checked that the default form style in QB online is correct. And then synced the app. Still the invoice format is wrong when looking at them from the app.

An approved estimate without a customer email means that I have to leave that email find the original estimate and then reply with a date and time that the work will be done. The current format was obviously created by a programmer who has no clue about how to communicate with customers- it is surprising that QBO has allowed this to be released, makes zero sense . The title of the email is Quickbooks Payments, then a smaller note that the estimate is approved- The title should be estimate approved, and there should be a return email to the customer so I can reply to that email

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l'adresse apparait automatiquement. mais pas le nom et jamais le numéro de téléphone.

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