Sales &amp; Customers

properly.“Why can’t I view invoices older than April 30 in the QuickBooks iPad app?”

Hi, I’m having an issue with the QuickBooks app on my iPad. When I open a customer profile and try to review older invoices, I can only scroll back to April 30. I have many older invoices before that date, but the app does not let me go further back. I already checked the customer account and the invoices should still be there. It seems like the iPad app is limiting the invoice history or not loading older invoices properly. Can you please help me fix this issue?

25 days ago

PMB4

We paid a vendor invoice twice and they sent a refund. How do we record this correctly?

We are using QuickBooks Premier Desktop 2024 Canadian edition and we paid a vendor invoice of $1,445 on Dec. 17th, then we accidentally paid the same vendor invoice again on Dec. 29th. We notified the vendor and they returned our overpayment, but the bank deducted a $10 fee. We had already recorded the first payment in QuickBooks, but we now need to know how best to record the second extra payment and the bank fee deducted.

29 days ago

Lesplaisirsdumenageavecvanou

I want to know why I didnt receive my paiement of 113,78$ from my customer. It was pay 48 hour ago.

NJ2020

Quickbooks changed all existing invoices in the app from a unit rate to an hourly rate, and changed what displays to the customer on the invoice. How do I fix this?

I have Essentials plan. I already checked that the default form style in QB online is correct. And then synced the app. Still the invoice format is wrong when looking at them from the app.

mattrosen11

Can the return emails for approved estimates have their format changed- right now the title is quickboosk payments- that makes zero sense also no customer email shown

An approved estimate without a customer email means that I have to leave that email find the original estimate and then reply with a date and time that the work will be done. The current format was obviously created by a programmer who has no clue about how to communicate with customers- it is surprising that QBO has allowed this to be released, makes zero sense . The title of the email is Quickbooks Payments, then a smaller note that the estimate is approved- The title should be estimate approved, and there should be a return email to the customer so I can reply to that email

felicia6

how to flip estimate to invoice with the upgarde - cannot locate the function to invoice

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imbeault-g1

comment est-ce que je peut faire apparaitre le nom complet, le numéro de téléphone et l'adresse complète du client sur chaque devis et facture?

l'adresse apparait automatiquement. mais pas le nom et jamais le numéro de téléphone.

Michaelvk

Today I entered a number of manually generated invoices and cannot find them in any sales report summaries, how do I find them and what do we have to do to record them.

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Auberge-Schweizer

The email sent for billing or reminders has an error in the shown amount. The bill is for 300$, the email shows an amount of 30 000$. This is automatically generated.

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n_s_vigny

Bonjour, Est-ce possible que dans l'onglet Paramètres il n'y a plus Ventes et Services? Je veux faire des changements de prix et vérifier des produits.Merci

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jhamel

Comment récupérer la carte de crédit d'un client via un formulaire sécurisé Quickbooks afin que je puisse prévoir des factures récurrentes?

Je peux l'appeler et le saisir manuellement, mais je ne veux pas. Je peux aussi leur transmettre un formulaire PDF que Quickbooks fourni, mais je ne veux pas. Je veux passer via un formulaire sécurisé, comme ceux de Quickbooks lors de la prise de paiement. Est-ce possible?

Yves Pilon

Avez-vous des problèmes de créer des facture sous Google chrome?

Depuis la mise à niveau en fin de semaine, Chrome ne me permet pas de créer des factures (même âpres avoir vidé à répétitions le cache) Aucun problème avec Fire fox

NV39

Preparing and saving packing slips

How do I save a Packing Slip to my Customer profile?

shahrokh1

Hello,My $699.16 payment (Apr 23) is on hold. When will it be deposited?Thanks,Shahrokh

Hello, I have a payment of $699.16 (April 23, 2026) showing as “Deposit on hold” in my account. Could you please let me know why it’s on hold and when the funds will be deposited? Please let me know if you need anything from my side. Thank you, {PII REMOVED}

brannansappliance

Search customer hub broken, enter address returns too many results. I enter an address 41 Airdrie Rd. and get people with “416” in their area code?

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gkweigum

I "received payment" from a customer, but it does not show up on my bank reconciliation report. Did I miss a step?

1st I invoiced my customer, then when they paid I received payment, but the deposit does not show on my bank reconciliation report. What step did I miss?

MarD2

How to delete an incorrect payment on an invoice in Quickbooks Desktop

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Anonymous

Est-il possible de récupérer des factures supprimées ?

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slaforge-maisonb

Puis-je activer QB Payments pour une courte période (2 à 3 jours) quelques fois par année ?

L'objectif est d'utiliser l'outil pour des fins de semaine de congrès sans à devoir refaire les étapes d'approbations initiale (CANAFE). Également, peut-on activer l'option de QB Payments seulement sur un type de formulaire (Reçu de vente) par exemple? Merci.

ymarsden

applying credits to invoices, why doesn't message appear when creating invoice that the customer has a credit

carsonmon42

Noticed yesterday my customers are not receiving my estimate emails.

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robbie2

Estimates and invoices not emailing from the app

Estimates and invoices not emailing from android app. It tells me it's sent but no emails. Yes I checked junk and spam

delaneyrf

how do i remove " accept Credit card payments "

is there a way to turn off credit card payments?

Solution Ocre Ferreux Inc

Retirer en lot 300 paiement et supprimer en lot 300 facture

Bonjour,   Je viens de créer mon compte et passé beaucoup de temps à configurer les comptes et autres détails. J'ai ensuite importé 420 factures dans QB en provenance de Wave le tout par un fichier CSV. Le soucie est sans le savoir avoir passé 300 factures comme payé au jour de l'importation. Je dois retirer 300 paiement pour ensuite supprimer 300 facture pour ne garder que celle de mon année fiscale en cours. Le fichier d'export de Wave contenait toutes les factures sur quelques année au lieu de juste l'année en cours qui devait devenir mon année 1 dans QB. Je ne veux pas faire 6 clic par facture x 300 facture pour simplement retirer le paiement. J'ai besoin de le faire en lot. Merci de votre aide