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New Member
July 3, 2026
Question

Duplicate estimate emails

  • July 3, 2026
  • 1 reply
  • 9 views

Somewhere between 15% and 50% of the time, when I emaill an estimate to a customer, Intuit sends it twice in quick succession. Just now I sent one and it went out three times in 90 seconds.  Can you please stop doing that?

1 reply

QuickBooks Team
July 3, 2026

Please check your CC and BCC fields within your message settings to verify that no email addresses have been accidentally typed twice. This setup can sometimes cause the system to send duplicate emails to your recipients.
 

You can check these fields by following these steps:
 

1. Go to Settings, then select Account and settings.
2. Open the Sales tab on the left menu.
3. Find the Messages section and click the pencil icon to edit.
4. Review the CC and BCC fields to see if any email addresses are duplicated.
 

If no emails are duplicated and the issue persists, try sending an estimate in an incognito window or a different web browser.
 

Should you have any questions or need clarification, please let us know below. We're here to help.