Edit Item window

Forum|Forum|4 years ago
February 9, 2022
1 reply
0 views

Suddenly when I open an item to edit it, the window is much larger than before. Used to just be a small box containing all the item info. Now is much larger and I see no options to make it smaller again.

QuickBooks Desktop

Candice14

Level 8

Good afternoon, @sgc22.

Congrats on making your first post here in the Community. Let's work together to get this problem fixed.

Can you provide me with a screenshot of how this looks in your account?

I want to give you the best solution for your business. I'll be waiting for your response!

sgc22Author

Sorry, Candice C, I have no idea how to do a screenshot, have never had to do that before. But picture a 3x5 card full of info with a margin around all 4 sides of approx 1/4", then suddenly when you open an item the 3x5 card is the same on the top and left sides, but now the margin on the right and bottom sides are far away from the 3x5 area where the data is located, by several inches.

Morgan_B

QuickBooks Team

Thanks for getting back to us, sgc22.

I checked a few areas of my test account to see why your view may have changed in your QuickBooks Desktop account. One route that I would try to readjust the screen is to:

1. Go to the View tab in the top navigation menu.

2. Select Multiple Windows, rather than One Window.

This option will allow you to view several smaller windows with tasks you've been working on, instead of a larger solitary window taking up so much space.

If the issue persists, you may want to reach out to the Desktop Support Team so they can take a closer look. The following linked article provides the steps to contact the QuickBooks Desktop Customer Support Team.

Feel free to reach back out if you have any other questions or concerns. Take care!

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