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horseshowmgr
April 12, 2020
Question

error 15106

  • April 12, 2020
  • 3 replies
  • 0 views

I keep getting error 15106 whenever I try to update my QuickBooks desktop.  I have not been able to update since 2-12-2020.  Today I went through all of the steps except reinstalling (and that's because I have multiple company files that I would need to backup and then open again after an uninstall/reinstall).

 

I have disabled my antivirus software.  I also disabled the Windows Defender firewall.  I also went into Components in the Intuit program file and renamed DownloadQB28.old.

 

I am still getting the error message "[Error 15106] The update program can not be opened." 

Any other ideas?

3 replies

LieraMarie_A
LieraMarie_A
Level 8
April 13, 2020

Thank you for providing the detailed information about your concern, @horseshowmgr.


Here are the two possible reasons for getting this error when updating the program:

  1. An antivirus is blocking the update.
  2. You aren't logged in as the administrator on the computer.

 

You're right in disabling the antivirus software. Then, you'll need to right-click on the QuickBooks Desktop icon, then select Run as Administrator. This will change your access to an administrator.

 

If you get the same error code, I'd recommend turning off the User Account Control (UAC). Doing so may help pinpoint the problem and relieve the issue.

 

Let me know in the comment section if you need further assistance. Have a good one.

H
horseshowmgrAuthor
April 13, 2020

Ended up doing both steps and am still getting the error message.  I did look back and in mid February just after my last update I uninstalled a program and started having a lot of Registry Editor errors.    I managed to fix them after a lot of workarounds with Microsoft & Adobe and then I fixed any other program issues with deleting some stuff in the registry after a Google search.  Could this error have anything to do with the Registry Editor files?  Microsoft did something back then to get my QuickBooks to work.  If this could be that problem, is my only fix going to be a complete uninstall & reinstall of QB desktop?

H
horseshowmgrAuthor
August 9, 2020

I have again tried to fix this today as I've been having the same problem for 6 months.  I backed up all my Company files.  I uninstalled my virus software and I disabled my Windows Defender.  I completely uninstalled QB and then reinstalled in Selective startup.  I am still getting error 15106.

K
KimB58
May 18, 2020

I've had the same issue since 11/2019  To date I have removed any lingering anti virus software and disabled my current anti virus (ESET) but still am unable to get the updates.  This is a problem since I'm working from home now    I've had multiple conversations with Intuit and other  IT professionals and no one can seem to fix this issue.  I have this problem on 2017, 2018, 2019 and 2020

Lily_Kristine
Lily_KristineModerator
Moderator
May 18, 2020

Hello, @KimB58.

 

I appreciate you removing your antivirus application to resolve this error. Did you also attempt to uninstall/install QuickBooks in Selective startup? If not, you can switch to this mode before doing the clean install.

 

However, it'd be best to consult a Windows expert before you do this task. Also, you'll need to create a backup of your company file and keep a copy of your product and license info before you start.

 

You can check this article for the detailed steps: Install or uninstall QuickBooks in Selective startup.

 

Keep me posted on how it goes. I want to ensure you'll be able to fix this in no time. I'll be around if you have follow-up questions or concerns. 

K
KimB58
June 12, 2020

I have tried all of the various ways you have suggested to correct this error still getting the error.  

AmericanRV
AmericanRV
January 24, 2022

We work on a two person network, so mostly stay in multi-user mode. I'm the admin and the company file is on my computer, the other person accesses from her desk. She left work on Friday and everything was as usual. She started entering vendor bills this morning (Monday) and a popup said "Unrecoverable Error Code: 15806 58110.

 

Everything I can find online says this is related to a payroll update issue. All updates have always been done by me. She doesn’t even have access to payroll, and was not updating anything when this happened. Other than QB kicking her out from time to time we've not had too many issues.

What now?

C
Candice14
Level 8
January 24, 2022

Good afternoon, @AmericanRV. 

 

Thanks for joining in on this thread. Let's work together to get this problem handled. 

 

There are a few solutions that may be able to help resolve this unrecoverable error:

 

  • Solution 1: Identify how many users are affected

  • Solution 2: Suppress your QuickBooks Desktop

  • Solution 3: Open a sample company file

  • Solution 4: From the QuickBooks Tool Hub, run the Quick Fix my Program.

  • Solution 5: Troubleshoot the QuickBooks Desktop Application

  • Solution 6: Create a new Windows Administrator

 

For details on how to perform these solutions, check out this guide: Unrecoverable Error: General Troubleshooting Steps. 

 

If this still doesn't help, then I suggest contacting our Customer Support Team for further assistance.

 

This information should get you back to running your business soon. I hope this helps. Take care!

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