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T
TerriE1
April 28, 2020
Solved

Error Codes 110 and 189

  • April 28, 2020
  • 2 replies
  • 27 views

I have QuickBooks 2019 Premier Desktop.  Every time I try to backup QuickBooks, I receive error code 110 and error code 189.  They are related to a payroll check that was written in 2009!!  Any suggestions on how to correct these codes?

Best answer by ReymondO

Allow me to lend you a hand in fixing this error, @TerriE1.

 

The error codes that you're getting with might came from the corrupted or damaged paychecks that were created in 2009. We can fix this by deleting these paychecks. Then, run the Verify Data Utility Tool to check if you're still getting the same error. 

 

Please take note that before you delete them, let's take screenshots of these paychecks first. This way, we can recreate and include them to your backup.


Here's how you can delete your paychecks:
 

  1. Go to Employees menu and select Edit/Void Paychecks.
  2. Adjust the dates at the top of the Edit/Void Paychecks screen.
  3. Double-click on the paycheck you want to delete, then click the Delete button.
  4. Click OK to confirm.

 

Then, you can now run the Verify Data Utility tool. Just follow these steps:

 

  1. Click Window and select Close all.
  2. Choose File, then select Utilities.
  3. Click Verify Data.

 

Once done, you can recreate them and back up your QuickBooks Desktop (QBDT) company file.

 

In case you're getting an error message again in the future when creating a backup, you can follow the recommended steps provided in this article to fix it: Fix backup company file issues in QBDT.

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

2 replies

R
ReymondOModeratorAnswer
Moderator
April 28, 2020

Allow me to lend you a hand in fixing this error, @TerriE1.

 

The error codes that you're getting with might came from the corrupted or damaged paychecks that were created in 2009. We can fix this by deleting these paychecks. Then, run the Verify Data Utility Tool to check if you're still getting the same error. 

 

Please take note that before you delete them, let's take screenshots of these paychecks first. This way, we can recreate and include them to your backup.


Here's how you can delete your paychecks:
 

  1. Go to Employees menu and select Edit/Void Paychecks.
  2. Adjust the dates at the top of the Edit/Void Paychecks screen.
  3. Double-click on the paycheck you want to delete, then click the Delete button.
  4. Click OK to confirm.

 

Then, you can now run the Verify Data Utility tool. Just follow these steps:

 

  1. Click Window and select Close all.
  2. Choose File, then select Utilities.
  3. Click Verify Data.

 

Once done, you can recreate them and back up your QuickBooks Desktop (QBDT) company file.

 

In case you're getting an error message again in the future when creating a backup, you can follow the recommended steps provided in this article to fix it: Fix backup company file issues in QBDT.

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

    M
    Melodie 100
    June 4, 2020

    I have this same problem. I deleted the paycheque that was corrupted, I then recreated the paycheque but then the back up failed. Am I missing a step?

    Anna S
    Anna S
    June 5, 2020

    Thanks for joining the thread, @Melodie 100.

     

    I'm happy to help you figure out if you've missed a step, but first, I need you to clarify something for me. Did you run the verify and rebuild tool after deleting the check? The tool will fix the corrupt data and allow you to recreate it afterward. 

     

    If you've run the tool and are still getting a backup failed message, I recommend sending your payroll data to your Payroll service again. This will resend any missed data and restore the missing data the is causing the error message (Note: don't select send if there are any transactions listed.). Here's how:

     

    1. Navigate to the Employee menu and choose to Send Payroll Data.
    2. Check the Items to send box if you have 0 paychecks for $0.00. Pick Send.

     

    After following these steps, you can successfully backup your company file without error. You may find this article helpful in the process: Back up your QuickBooks Desktop company file.

     

    Feel free to hit the reply button if you have any other questions. Best wishes!

    L
    laurawi
    November 10, 2022

    I have quickbooks enterprise 2022 and I am unable to delete the paycheck that are causing error 110 and 189. One support person insinuated that it was due to the fact that the paycheck was a direct deposit. After many hours on support line, I was told I need to send my data file off to the backend team to be repaired, which could take 5 to 7 days. Unfortunately that solution is not viable for my business - I can't just stop my business activity for 5 to 7 days. Wondering if there are other solutions out there? 

    Thanks,

    Laura

    C
    ChristieAnn 11
    Level 9
    November 10, 2022

    Hi there, laurawi.

     

    Thank you for visiting the QuickBooks Community. I can see that things have been challenging for you when trying to delete a paycheck that is causing an error. I'll be sharing troubleshooting steps to ensure you can remove the paycheck smoothly.

     

    To start with, I suggest creating a direct deposit offset payroll item. This item is needed when you recreate missing or voided direct deposit paychecks that are sent to employees' accounts. It is to zero out the net pay amount so that your employee doesn’t get paid again.

     

    Here's how:

     

    1. Go to the Lists menu at the top and choose Payroll Item List.
    2. Select the Payroll Item in the lower-left corner and click New.
    3. Choose Custom Setup and Next. Then, select Deduction and Next.
    4. Enter the payroll item name, for example, "Direct Deposit Offset" and click Next.
    5. For Agency for employee-paid liabilities, leave the top two fields blank.
    6. In the Liability Account field, select Direct Deposit Liabilities and Next.
    7. Set the Tax tracking type to None and select Next. Then, make sure there are no taxes selected and click Next.
    8. Set Calculate based on quantity to Neither and select Next.
    9. Set Gross vs. Net to net pay and select Next.
    10. Leave the Default RateandLimit fields blank and click Finish. 

     

    Once done, open the paycheck that caused the error and go to paycheck detail, unlock the net pay. Then, just make sure to remove the checkbox for Use Direct Deposit and ensure to take note of the taxes, and deductions, and no changes should be made to the amounts. 

     

    After that, add the DD offset item and enter the net pay (negative). That should set the net pay to 0. Then, click Save and back up the company again.

     

    Lastly, you may refer to this article to see steps on how you can run a specific report to view your payroll totals, including employee taxes and contributions: Create a payroll summary report in QuickBooks.

     

    Don't hesitate to click the Reply button below if you have other concerns with payroll. I'm always behind your back, laurawi. Have a great day!

    R
    rdaigle2
    February 2, 2023

    This did not work for me. After following the instructions I can get the Net Pay to 0.00 but cannot save the paycheck.

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