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Q
Quic
February 24, 2021
Question

Issues with using the Sales Order function

  • February 24, 2021
  • 1 reply
  • 0 views

Issue with Quickbook Premium Desktop:  I have never been able to use the Sales Order function as I cannot print or email a Sales Order.  If I try, the program batches over 10,000 forms together to try to print or send.  I have no idea what these forms are as the only way to stop the program is to go into Windows Task Manager and quit the program as it is frozen.  This issue only happens when I am trying to generate a Sales Order. All other functions work fine.  I reached out to  customer service and followed the 'help' article sent.  It had me verify data and no errors were found.  Now what?  

 

    1 reply

    JasroV
    JasroV
    Level 8
    February 24, 2021

    Thanks for sharing the details of your issue with me, @Quic.

     

    I’m here to share additional details to help you get around this issue. I recommend running our QuickBooks Tool Hub. This tool scans your QuickBooks Desktop (QBDT) software for unusual errors and fixes them right away. To start, you can follow the steps below.

     

    1. Close QuickBooks.
    2. Download the recent version (1.4.0.0) of the QuickBooks Tool Hub. 
    3. Open the file you downloaded (QuickBooksToolHub.exe).
    4. Follow the on-screen steps to install and agree to the terms and conditions.
    5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
    6. Select Program Problems.
    7. Then click Quick Fix my Program first.

     

    For more details about the process, you can refer to this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

     

    Additionally, I’m adding this link that can walk you through the steps on how to convert your Sales Order to invoice. Read the Create an invoice for a Sales Order section for the step by step process: Create an invoice in QuickBooks Desktop.

     

    If you have other concerns or questions about your sales order in QBDT, please let me know. I’ll be around ready to help.

    Q
    QuicAuthor
    February 25, 2021

    Hi Jason,  Thank you for your reply.  I've installed the tool hub and run the diagnostics but the issue remains.  I cannot print or email a sales order unless it is blank.  Interestingly, once the diagnostic program is run, I could not close the QuickBooks Tool Hub without ending the program with task manager.   

    MaryLandT
    MaryLandT
    Level 10
    February 25, 2021

    Let me provide other troubleshooting steps to help fix the issue when printing and emailing sales orders, Quic.

     

    Aside from running the QuickBooks Tool Hub, you can reset the TEMP folder permissions. Here are the steps you can follow:

     

    Step 1: Check the folder permissions to the TEMP folder:

    1. Press the Windows key + R to open the RUN command.
    2. Type %TEMP% and press Enter.
    3. Right-click an empty area of the temp folder, and choose Properties.
    4. Select the Security tab.
    5. Ensure all user names and groups showing on the Security tab have Full Control.
    6. Once the permissions have been set to Full Control, save it as a PDF again within QuickBooks.

    Step 2: Confirm you can print to your XPS (only for Save as PDF and Email issues):

    1. Open Notepad.
    2. Type Test. Select File and then Print.
    3. Select the XPS Document Writer, and then Print.
    4. Type a filename and save it to your desktop.
    5. Go to your desktop and view the XPS document you printed from notepad.

    I've added this article for other solutions: Troubleshoot PDF and Print problems with QuickBooks Desktop.

     

    You can also browse the Troubleshoot common printer problems link for detailed steps about how to resolve these printing issues.

     

    If you're getting the same results, I recommend contacting our QuickBooks Desktop Team. They can create a case to isolate and find a permanent fix of this issue.

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