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Jpenney53
May 16, 2024
Question

New update problems

  • May 16, 2024
  • 1 reply
  • 0 views

There are so many issues with the new QuickBooks online iPhone app that it is unusable. Is there anyway to revert back to the old app?

1 reply

JenoP
JenoPQuickBooks Team
QuickBooks Team
May 16, 2024

I really appreciate you taking the time to reach out and share your concerns about the recent QuickBooks Online mobile app update, Jpenney53. I totally see that adjusting to new features and changes can be challenging, and we value your feedback on this.

 

Could you please provide more details about the specific features that are not working as expected? This will help us better understand the challenges you're facing so we can work together to find the best solutions or workarounds.

 

I also want to let you know that there's no option to revert to the previous version. To maximize compatibility, please take note of the following requirements:

 

  • For Apple products, your device must be running iOS 11.1 or a newer version. 
  • For Android products, your device must be running Nougat 7.1.1 or a newer version.

 

You can also check out this article for additional details: QuickBooks Online Access For Mobile Devices.

 

I would also like to give you these resources in case you need more information and reference:

 

 

In the meantime, we encourage you to explore the new feature. Don't hesitate to let us know if you have any questions when using the app. We're here to help.

J
Jpenney53Author
May 18, 2024

since the new update my app keeps glitching/freezing and I restart the app but still can’t get through to certain screens. 

Also, I cannot preview an invoice or estimate on the app anymore because it says I’m using an old template. Very frustrating and it is limiting my output. 

Also, the PO number is no longer visible on an invoice which makes finding an invoice impossible.

 

Also, the “view recent activity” screen doesn’t show as much information anymore and now requires fully opening the invoice/estimate to see the details about it.

G
GebelAlainaMQuickBooks Team
QuickBooks Team
May 18, 2024

Hi there, @Jpenney53.

 

I understand the importance of using the program without issues and glitches. Let me share some troubleshooting steps to isolate the issue with the QuickBooks Online (QBO) App.

 

Let's start by clearing your app's cache to refresh the data. There are times when the stored cache can cause unusual behavior in the system.

 

For Android:

 

  1. Select the Gear icon at the top right.
  2. Choose Settings.
  3. Then, click Refresh Data and tap Yes.

 

For iOS:

 

  1. Click the Menu button.
  2. Then, choose Help & Feedback.
  3. Select Refresh Data and click Refresh.

 

Moreover, you'll want to uninstall and reinstall the mobile app. It allows you to use the app on a clean slate. Please follow the steps below to proceed:

 

  1. Tap and hold the app on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

 

Furthermore, in the new invoice update, they remove the option for the PO number. If you still want to add a PO number, you can utilize the Memo field.

 

I'm leaving these articles for future reference in managing invoice payments and other features available in the QBO app:

 

 

Don't hesitate to tap the Reply button if you have clarification or additional information about managing invoices and other sales transactions when using the QBO app. I'll be around to help.

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