Question

Prices changing when modifying a sales order or invoice

Forum|Forum|1 year ago
July 2, 2025
1 reply
11 views

Here’s the behaviour I’m looking tio fix- I create a sales order, add my items and services and save it. Then when I go back to the sales order to add other info such as class, rep, address, etc, it is reverting the cost of my items to $0 when I click “save”. I have price lists that I use to control most prices, but this specific issue is happening to my shipping line. I have shipping as an item with nothing in the price field. We charge actual shipping rates so it varies from order to order. What do I need to change in my system to prevent QuickBooks from zeroing out my pricing? I am using the current QBDT Enterprise, Wholesale & Manufacturing version.

QuickBooks Enterprise Suite

C

ClaireSamanthaS

QuickBooks Team

I appreciate you providing detailed information about the issue you've encountered in your QuickBooks Desktop (QBDT) account, topherfarrell.

Before we begin, let's ensure that you are up to date with the latest release of your QBDT account. We can also use the verify and rebuild tools to identify and resolve common issues with your company file.

Click on File in the top menu.
Choose Utilities from the list.
Select Verify Data.
When you see the message saying "QuickBooks found no issues with your data," click OK.
If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
Click either Close or View Errors and make a note of any error messages you see.

Next, here's how you can rebuild your data:

From the top menu, click File.
Select Utilities from the dropdown menu.
Click on Rebuild Data.
If you see a message asking you to back up your company file, click OK.
When you see the message saying, "Rebuild has completed," click OK to continue.
Run the Rebuild Data process one more time to ensure there are no errors.

For future reference, please check out this article about recording invoice payments in QuickBooks Desktop: Record invoice payments in QuickBooks Desktop.

You can always count on our Community Space if you have further queries or concerns, and we will be here ready to assist.

T

topherfarrellAuthor

this did nothing.

Morgan_B

QuickBooks Team

Thanks for giving those troubleshooting steps a try, topherfarrell.

Since the issue is persisting even after completing the verify and rebuild process I recommend reaching out to the QuickBooks Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at what could be causing this problem with the prices changing. They'll also be able to get the issue escalated for you if need be. Here's how to get in touch with the team:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or have us call you.

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop Support

Please feel free to reach back out if you have any other questions. I'll be here to lend a hand.

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